At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

Role

We are looking for someone with a background in healthcare and a foundational understanding of the complexity in digital health finance operations. We are seeking an individual who thrives in working cross functionally and is passionate about digging into Product, Commercial and Operational processes that tie directly to Sword’s product monetization. This individual will be instrumental in working on organization-wide initiatives related to profitability operations but also in improving existing manual processes that support our exponential growth. We want someone who is able to think creatively on how to best leverage AI in improving the team’s processes and be extra resourceful when it comes to operational improvements that accelerate cash collections. The ideal candidate is comfortable manipulating data to drive insights, motivated to learn, and eager to make an impact on finance operations at a fast-paced AI-driven healthcare company.

In summary, we are looking for an individual who is a self-starter, craves a challenge, is able to move fast and questions the status quo. We want someone who can see the ‘big picture’ but is also willing to roll up their sleeves and get their hands ‘dirty’. Healthcare provider RCM knowledge is a plus, but not required. Startup experience is preferred but not a must. The ideal candidate will have experience in health tech and/or management consulting. 

This role sits within the Finance organization and reports into the Senior Director of Revenue Operations (RevOps). The RevOps team is a small but mighty team of 3 individuals with a strong growth mindset, who love working cross-functionally and are passionate about helping Sword members. This team is critical to the path to profitability and takes pride in working on high-visibility, high-stakes projects within the Finance organization.

AI Proficiency at Sword Health

AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

Independently own pre-submission, submission and post-submission workflows of Sword’s Revenue Cycle operations

Identify, implement and quantitatively report out on areas of improvement in Sword’s existing billing operations that impact our path to profitability

Independently lead projects that scale manual, error-prone RCM operations with the goal of accelerating cash collections

Work on building new initiatives from the ground-up, such as international expansion pricing, billing and cash collections 

Identify potential areas of opportunity to leverage AI in order to reduce existing manual operations but also external cash-collection acceleration initiatives 

Partner with Sword’s Intelligence, Data and Product teams to build quarterly roadmaps that align with company-wide goals

Working closely with the Customer Success and Partner Success teams on all items related to customer and partner pricing, billing, payment items 

Developing self-serve dashboards that better support Commercial teams and eliminate the need for manual data manipulation

Support the project management of setting up new payment structures as Sword expands into additional solutions

Perform and streamline monthly activities related to reducing time to cash, managing denials and troubleshooting rejections

Work regularly with the Product team on scaling our home-grown billing tool 

Collaborate closely with the Data team in developing and validating financial metric dashboards that reduce manual reporting 

Work cross-functionally with the Accounting team on activities related to monthly close such as revenue recognition and payment reconciliation

Own the front-end of the billing lifecycle which includes participating in external calls with clients, payers, health plans; representing Sword as the reimbursement SME