Join Our Team in Sydney: A Pioneering Opportunity at Ultimate Performance

Have you ever dreamed of making a significant impact in the vibrant heart of Sydney with a globally recognised leader in personal training? Ultimate Performance, spanning from Sydney to L.A., offers an unparalleled career opportunity for a dynamic individual to join our world-class team. We are looking for a Sales and Operations Manager, known externally as a Client Liaison Manager, who is driven by excellence and ready to contribute to our legacy of transforming lives through unmatched fitness experiences.

About Ultimate Performance:

We began as a one-man band and, over the last 15 years, have evolved into a global powerhouse spanning eight countries with 25 exclusive, in-house gyms. Our journey from humble beginnings to international acclaim is a testament to our sweat, dedication, and relentless pursuit of excellence. Today, we stand proud as a robust team of 550 globally, driven by genuine profit and an unwavering commitment to our clients' return on investment.

About the Role:

As a Sales and Operations Manager at Ultimate Performance, you will be pivotal in our unique gym operations and client management strategies. This role does not manage personal trainers directly but works closely with our local, regional, and global leadership to streamline operations and create a seamless experience for clients and staff alike.

Key Tasks:

• Conduct sales consultations for personal training services, building rapport and strong professional relationships with clients, and actioning any potential referral or business development opportunities.
• Monitor client attendance to ensure session numbers are maximized where possible and reach out to clients with poor attendance.
• Respond to and handle any incoming client complaints alongside the Gym Manager.
• Liaise with clients and the client support team for payments, renewals, and general inquiries. Stay in touch with clients on a weekly basis who are placed on the waiting list, ensuring they are kept warm and updated.
• Ensure automated data reports on client enrolment, retention, and referrals are maintained accurately.
• Support the Gym Managers in the maintenance of the gym: equipment checks, stock checks, audits, health and safety assessments, fire assessments.
• Liaise with various property management regarding property oversight and assist in tenant communications.
• Assist with schedule/events management: set up of U.P. class offerings, sourcing availability in Personal Trainers’ schedules for training sessions, client before and after photoshoots, organize gym social events and keep track of Trainers’ birthdays.
• Print gym advertisements and ensure all posts around the gym walls are relevant and updated.
• Check in with U.P. Personal Trainer leavers to ensure they adhere to Confidentiality Information, Copyright, and IP agreements as stated in their contracts. Report any breaches to Human Resources.
• Deliver allocated consultations to potential clients.
• Respond to and handle incoming client queries and complaints alongside the Gym Manager in a timely manner.
• Develop and maintain professional relationships with local businesses.

Requirements

• Has meticulous attention to detail — a non-negotiable quality for this role.
• Has sales experience.
• Has experience providing support to management, and providing outstanding customer service.
• Understands the importance of process adherence and its impact.
• Ideally has experience with health and safety, and fire checks.
• Proactively suggests improvements to current procedures.
• Finds inspiration in their job, displaying an active mindset.
• Is a "missionary" with a passion for our mission, not just a "mercenary."

Benefits

• Competitive Salary: $55k to $65k annually, with a 15% bonus available based on performance.
• Cash Equity Scheme, sharing in the business success.
• 22 days annual leave.
• Professional Development opportunities for career advancement.

Join Us

If you're driven by precision, dedication, and a genuine desire for growth, and are looking for a career that challenges and rewards in equal measure, we'd love to hear from you.

How to Apply

Ready to make a difference? Submit your resume, a cover letter detailing your unique contributions to this role, and any other material that showcases your suitability for this dynamic position.

Join us and be part of a team that's transforming lives every day, in Sydney and beyond.

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