ABOUT THE BRAND: Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf. Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com ROLES AND

Responsibilities

• Identify and develop revenue-generating opportunities through targeted outreach strategies, lead generation initiatives, and new sales programs Analyze customer interactions, call recordings, and transcripts to identify trends and opportunities to improve sales performance and conversion rates Leverage AI tools to evaluate customer behavior, automate workflows, and enhance decision-making across the sales organization Optimize call flows, messaging, and objection-handling strategies to improve effectiveness and consistency across the sales team
• Monitor and evaluate key performance metrics including call volume, conversion rates, queue times, and overall customer experience indicators Develop and maintain reporting dashboards to track performance trends and measure the impact of sales initiatives Translate data insights into actionable recommendations to support coaching, training, and sales enablement strategies Partner with leadership to align performance metrics, compensation structures, and overall business objectives Support onboarding and continuous development efforts by identifying opportunities to improve ramp and training processes Participate in live sales interactions (approximately 20% of time) to maintain firsthand knowledge of customer behavior and market dynamics Communicate key insights, trends, and recommendations to leadership to support data-driven decision-making TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) Strong analytical capabilities with the ability to interpret complex data and translate insights into actionable business strategies Proficiency with AI tools, automation platforms, and sales analytics systems Deep understanding of sales processes, call center operations, and performance metrics Ability to analyze customer interactions and identify trends for continuous improvement Strong problem-solving skills with a proactive, solution-oriented mindset Excellent verbal and written communication skills with the ability to present insights clearly to stakeholders Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment EDUCATION AND EXPERIENCE Bachelor’s degree required
• or equivalent experience Minimum 5+ years of experience in Sales, Sales Operations, Revenue Operations, or Business Development Experience in call center or high-volume sales environments preferred
• Demonstrated ability to improve sales performance through data-driven analysis and process optimization Experience with sales analytics and reporting tools required
• Familiarity with AI tools and technologies in a business or sales environment preferred
• PHYSICAL

Requirements

• / WORK ENVIRONMENT (if applicable) Work is performed in a professional office environment Regular use of office equipment including a computer, phone systems, and standard business applications Ability to sit for extended periods with occasional movement as needed
• DISCLAIMER This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time.
• Other duties may also apply.
• Nothing in this position description changes the at-will employment relationship existing between the Company and its employees.
• Distribution of this item outside of the Company without an authorized release is a violation of Company policy.
• DE&I and EEOC: Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity.
• We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.
• If your experience is close to what we’re looking for, please consider applying.
• Experience comes in many forms, skills are transferable, and passion goes a long way.
• We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.
• We look forward to learning more about you.
• ARE YOU READY TO MAKE THE TURN? APPLY TODAY! 83,200.00 - 104,000.00 - 124,800.00 USD Annual Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide.
• Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.
• Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission! By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, Jack Wolfskin, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf.
• For more information, please visit https://www.topgolfcallawaybrands.com.
• At Callaway we don’t settle or rest on our laurels and we never, ever leave well enough alone.
• We tinker, tweak and test while making constant strides to break through.
• Everything we do is about making the turn and improving the game.
• As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity.
• We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
• Join our Talent Network to get 1) Job Alerts and 2) Connect with our Recruiters on LinkedIn to follow along and receive Topgolf Callaway Brands career updates!