At Nielsen, we are passionate about our work to power a better media future for all people. We measure behavior across all channels and platforms, providing powerful, trusted data and insights that fuels both the advertising and content ecosystems – from marketers and content developers, to media distributors and publishers – ultimately connecting consumers to what matters most.

Our talented, global workforce is dedicated to capturing audience engagement with content, wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Essential qualities for success in this position include strategic expertise, leadership presence, a collaborative disposition, uncompromising eye for quality, agility, resourcefulness, creative problem-solving, multi-tasking skills and flexibility.

About This Job

Reporting to the Sr. Director of Internal Communications, we’re seeking a dynamic and strategic Sr. Manager of Internal Communications to lead and elevate our internal communications efforts with a focus on business operations. This individual will be responsible for developing and executing internal communication strategies that connect employees to key operational initiatives, processes and priorities, and will require translating complex topics into clear, compelling messages that align teams, drive adoption and enhance overall organizational performance.

What You’ll Be Doing

• Develop and implement strategic communications strategies that align to and support our business operations initiatives (e.g., process improvements, IT software and system upgrades, policies and procedures, etc.). 
• Serve as a trusted adviser and partner to senior executives and stakeholders across IT, Legal, Procurement and other functions, helping implement internal communication strategies, campaigns and initiatives that align to our business strategy and help embed operational excellence.
• Develop and create a steady stream of content across multiple internal channels, ranging from executive emails, manager guides and presentations to intranet articles, employee stories and videos. 
• Provide channel management and editorial support, including but not limited to, overseeing an editorial calendar, maintaining regular intranet updates, and managing development and distribution of weekly newsletter.
• Partner closely with cross-functional teams, ensuring consistent messaging and narrative alignment across departments and channels. This includes working closely with Operations stakeholders to develop an operational excellence narrative and creating correlating campaigns that inspire, engage and motivate action among our internal teams.
• Execute business and function-specific events (i.e., Business Town Halls) by partnering with business leaders on end-to-end planning and overseeing execution in partnership with the production team.
• Assist with gathering and analyzing metrics and KPIs to understand the success of channels, communications and campaigns and make recommendations for improvement.
• Inspire a culture of optimism and creative excellence among our communications team and agency partners by demonstrating our Values on a daily basis.

• Bachelor’s Degree (English, Journalism, Communications or related field)
• Minimum 7+ years in internal communications, corporate communications or change management
• Experience partnering with operations-focused functions is preferred, such as IT, Legal, Procurement, and Supply Chain
• Exceptional written, verbal and interpersonal communication skills
• Strategic thinker with the ability to convey complex ideas in a clear and engaging manner
• Proven track record of developing and executing internal communications strategies in a fast-paced, growth-oriented environment, with the ability to pivot quickly to deliver results
• Experience working with stakeholders across all levels – from product leads to executives – with proven ability to listen, challenge thoughtfully and advise on strategic communications
• Strong project management skills desired, with the ability to flex and astutely manage multiple projects simultaneously
• Demonstrated ability to connect the dots between business objectives, operational excellence and employee impact, generating creative ideas and compelling stories
• Proficient in Google Suite platform, familiarity with content strategy and analytics tools is a plus

#LI-LS1

A Little About You

You’re the ideal candidate with experience in internal communications, either in-house or agency, and a track record of deploying successful employee engagement strategies. Ideal candidate will be a creative, motivated self-starter with incredible attention to detail and a team-focused attitude, who executes with a solutions-oriented approach. Senior executive support/experience is preferred.

With direction from the Sr. Director of Global Internal Communications, you’ll work with fellow team members and their respective stakeholders to ensure employees understand our company strategy, with a focus on embedding operational excellence. In addition, you’ll plan, draft materials and maintain editorial calendars for key events and tactics, including town halls, emails, intranet and other all-employee channels.

Enabling your best to power a better media future.

Holistic Rewards: We are committed to an inclusive benefits package that supports our employees and their families. This includes comprehensive health and wellness plans, a 401(k) with a Nielsen company match, and a generous paid time off policy. Depending on the role, additional benefits may include a company-provided vehicle and/or discretionary incentive/bonus eligibility.

Compensation Transparency: The posted base salary range is a reasonable estimate that  may be adjusted based on the final work location of the selected employee. Individual pay within the range is determined by factors such as experience, training, geography, certifications, and business needs. Beyond base salary, this role may be eligible for bonuses, equity, or other incentives.

Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class.

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