Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering four service lines: from Create, to Globalize, Media & Entertainment and finally - Engage - which is one of the fastest-growing Service Lines at Keywords Studios. Engage provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥

We are looking for Senior Community Manager with Chinese to join our multinational team around the globe. This is a part-time role.

Responsibilities could include:

• Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.
• Working across strategy products.
• Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave.
• Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.
• Managing client interactions when the CM Lead is on holiday or sick leave.
• Assist with training and coaching of new and existing Community Managers.
• Foster and maintain a positive work environment – build engagement, resolve conflicts.

Experience:

• Experience in relevant industries: Proven experience (min. 2 years) within Community Management and/or Social Media Management in gaming.
• Language skills: Excellent spoken and written English and Chinese.
• Strategizing: Working across community strategy.
• Relationship Building: Ability to quickly establish rapport and build trusting relationships with stakeholders.
• Communication and Conflict Resolution: Excellent communication skills, coupled with proven ability to effectively navigate and resolve conflicts.
• Proactive Learner: Possesses a curious, self-motivated attitude and a strong commitment to continuous learning.

Phases of our recruitment journey:

• You send us your application with your updated resume.

• After reviewing your candidacy and if you meet the requirements, we’ll invite you for the first online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. There might be a second and sometimes a Third interview with an Operations Manager.

• At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move!

What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

Good luck and we look forward to meeting you!

#imaginemore

Role Information: EN

Studio: Keywords Studios

Location: Europe

Area of Work: Player Engagement

Service: Create, Globalize, Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote