Read by 12 job seekers.
Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.
Senior CX Workforce Manager
We are seeking a strategic Workforce Management Leader to architect and transform our Customer Experience workforce planning capabilities. This pivotal role will design and implement a comprehensive WFM program that not only meets current operational needs but positions our CX organization for long-term scalability and excellence. As our Workforce Management owner, you will be responsible for creating innovative forecasting, scheduling, and monitoring frameworks that enable our CX Delivery team to exceed response and resolution time SLAs while driving organizational capabilities. You will be accountable for maintaining cross-functional alignment on WFM initiatives, budgets, and key performance metrics with CX and Ops leadership, Business Intelligence, People and Culture, and Finance
The ideal candidate is a creative problem solver who can operate at 30,000 feet, translating business strategy into operational excellence, while also executing independently in the weeds with a high degree of precision. You must be able to thrive in a highly cross-functional environment of continuous growth and innovation.
This role reports to our Senior Director, Customer Experience.
What you’ll do:
Who you are:
Preferred Qualifications
Benefits:
Salary Band: $133,600 - $160,000
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.
Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.
Ad Join Swish Analytics - Work on cutting-edge sports data.
Explore open roles →Create a Job Alert
Interested in building your career at Alma? Get future opportunities sent straight to your email.
Create alert