Senior IT Applications Engineer at Blink Health

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Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Position Overview: We are seeking a highly skilled and experienced Senior IT Applications Engineer to join our team. The successful candidate will play a crucial role in managing and optimizing our IT applications, ensuring seamless integration, automation, and workflow improvements. This role requires expertise in various IT applications, identity and access management, and the ability to support cross-functional teams with technical solutions.

Key Responsibilities:

IT Applications Management: Administer and optimize IT applications including Okta, Slack, Google Workspace, Microsoft 365, Jira, Confluence, and Zoom.
Integration and Automation: Implement and maintain integrations, automations, and workflows within IT applications. Experience with Okta SSO and SCIM is essential.
Onboarding and Offboarding: Automate onboarding and offboarding processes to enhance efficiency and accuracy.
Identity and Access Management: Manage identity and access IT Applications, including role-based access control (RBAC).
MDM Tools Administration: Manage and maintain Intune and JAMF for Application management on devices. Implement and Manage Zero Trust access controls for IT Applications from laptops, phones, and tablets.
Security and Compliance: Conduct periodic user and admin access reviews and participate in HIPAA and PCI audits. Partner with the Infosec team to secure IT applications, fix vulnerabilities, and respond to incidents.
Serve as a technical architect and consultant to other engineering teams by assisting them with integrating SaaS applications into engineering workflows and promote good system design practices that focus on secure identity and access management, automation, and standards based configuration.
Best Practices Implementation: Implement industry-standard best practices for IT application management and security.
Vendor Engagement: Perform periodic assessments with vendor representatives and stay updated with evolving technologies and product enhancements.
Support and Incident Response: Provide Tier 2/3 support to the IT Helpdesk and help resolve complex issues.
Cross-functional Collaboration: Work closely with various cross-functional teams to understand their needs and provide technical solutions.
Project Participation: Contribute technical expertise and insights to IT projects and initiatives.
Documentation: Create and maintain comprehensive documentation for IT processes and procedures.
Stakeholder Communication: Communicate effectively with stakeholders at all levels of the organization.
Mentor and train service desk technicians on IT applications SOP and best practices.

Qualifications:

Experience: 5+ years of hands-on experience in administering IT applications.
Technical Skills: Expertise in Okta, Intune, JAMF, Google Workspace, Microsoft 365, Jira, Confluence, Zoom, and AzureAD.
Certifications: Industry certifications for various tools are a plus.
IAM and RBAC: Strong experience in Identity and Access Management and Role-Based Access Control. Experience in SSO, SCIM, SAML, and OIDC
Comfortable consuming REST APIs and LDAP for various applications.
Security and Compliance: Knowledge of compliance frameworks and audits is a plus
Automation and Integration: Proven experience in automating processes and integrating IT applications. Scripting experience is a plus.
Support Skills: Ability to provide Tier 2/3 support and respond to incidents effectively.
Communication: Excellent communication skills, both written and verbal.
Collaboration: Ability to work collaboratively with cross-functional teams and stakeholders.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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