Join Ro’s Information Technology Facilities team! As a Senior IT Site Technician working out of our flagship pharmacy location in Romeoville, IL, you’ll ensure that Ro’ers are able to work with minimal friction to access their accounts, devices and applications. This includes onboarding/offboarding, device management, and application provisioning. You’ll use your technical expertise to identify trends and areas of opportunity that can be proactively remediated, enhancing the user experience further. This role reports directly to the IT Site Technology Manager and will work closely with other internal technology teams.
Please Note: This is a full-time, onsite role based in Romeoville, IL. The position requires the applicant to be onsite 5 days per week, with working hours of 7:00 AM to 3:30 PM CT, Monday through Friday.
What You'll Do:Provide outstanding IT support onsite at our new Romeoville, IL pharmacy, and remote support to our other pharmacy locationsIT escalation point for troubleshooting complex computer hardware and software issuesIdentify trends and ways to proactively mitigate issues with tech solutions or automationsTriage and manage tickets within Jira, ensuring issues are resolved or escalated promptlyAdministrate cloud applications and access controls, ensuring people have the right access at the right timeUtilize Jamf and Intune to maintain and update our macOS, Windows, and iOS devicesStay current on the latest technology trends and developmentsParticipate in on-call rotationWhat You'll Bring to the Team:3 - 6 years of experience in IT operations or supportAbility to prioritize tasks and communicate issues proactivelyExceptional communication and interpersonal skillsStrong organizational and project management skillsUnderstanding and troubleshooting of OSI model concepts (including layer 8!)Process development and application of best practicesA desire for continuous improvement and development