Read by 42 job seekers.

Austin, TX

The Senior Manager, Client Operations will manage the Client Operations team which services clients and executes on program deliverables for our most strategic accounts. This team assists with new program launches, administrative support, issue triage, and quality assurance. As the team lead, the Senior Manager will ensure day-to-day operations on the team run smoothly, managing workload, collaboration, priorities, and operational efficiency initiatives across the team. They will identify, make, and train new hires, as well. The Senior Manager, Client Operations should be able to juggle multiple responsibilities for themselves and their direct reports. The core objective for this role is to ensure the successful ongoing delivery of all Everly Health Solutions programs.

What You'll Do:

Manage operations and performance of the team, including setting and managing against KPIs, facilitating trainings, documenting key processes, and setting focus

Manage the ongoing maintenance and upkeep of live programs and services

Partner closely with the business development and account management team to manage the operational health and client satisfaction of the program, joining and participating in client calls as needed

Vet & discuss all client change requests prior to implementation to mitigate downstream risks & cross-functional misalignment

Act as the key liaison with internal stakeholders for issue escalation and development of RCAs, SOPs and mitigation plans, including joining all client retrospectives

Proactively identify opportunities and make recommendations to improve operational processes both internally and externally

Partner with account facing teams on administering business reviews with key clients, owning the operational performance review section

Drive initiatives and lead small groups focused on improving collaboration and communication between key cross functional teams

Support customer service for lower tier accounts

Who You Are:

Team-oriented approach; loves people management

Passion for working with others and servicing clients

Desire to research and resolve complex issues; excited about troubleshooting problems and finding solutions

Able to work independently and in ambiguity

This position is also eligible for an annual bonus, health, dental, vision & mental health insurance, 401(k) with company match, Flexible PTO, a monthly $100 wellness stipend and various other perks

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $90,000 - $120,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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