Senior People Tech & Services Analyst- Learning Management Systems at Playstation

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United States, San Mateo, CA

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

SIE’s People Team is embarking on a journey to transform the employee experience. We have an exciting opportunity for a Senior People Technology and Services Analyst with a strong Learning Management System (LMS) background to join the People Technology and Services team. This Product Owner will play a critical role in leading system enhancement projects and supporting initiatives for Learning & Development CoE.

What you’ll do:

As part of Talent Systems team, you will manage project portfolio related to with main responsibility for supporting Absorb Learning Management System (LMS). Solid understanding of learning workflows and the ability to translate business needs into system solutions. Oversee maintenance and enhancements, globalize business processes, and assist in supporting other systems such as Workday HCM and Greenhouse Recruiting.

Meet regularly with global TED [Talent Enablement and Development] partners to prioritize enhancements for their regions.

Assist partners in understanding new enhancements by managing the bi-annual Workday Releases. Present relevant new features and updates to the PTS team and senior management.

Identify inefficiencies and areas for improvement within LMS processes, proposing and implementing changes to improve system capabilities.

Collaborate with HRIS and IT teams to maintain and improve system integrations between Absorb LMS, Workday HCM, and other HR systems.

Develop a deep understanding of the Workday platform, including modules related to HCM, Talent, Security, Reporting, and Prism Analytics, serving as a thought partner to business leaders to identify and deliver optimal solutions.

Act as Product Owner for LMS and Talent Systems configurations, specifically:

Understanding business needs

Gathering and documenting requirements

Translating business requirements into system requirements

Configuring and prototyping solutions

Creating test scripts and leading testing efforts

Providing Hypercare support

Act as functional support for:

Designing, configuring, and maintaining talent systems (Learning, Performance, and Recruiting) business processes.

Effectively leveraging 3rd party technology consultants and AMS teams to bring leading practice solutions to your partners.

Assisting with ServiceNow tickets to provide application support, including incident triage, application bug research, customer escalation responses, scenario recreation, and documentation of findings.

Participate in multi-functional HR projects, develop and maintain training materials, and deliver technical training.

Experience/Qualifications:

Minimum of 3 years of experience with Learning Management Systems, with at least 2 years of hands-on experience with Absorb or a comparable LMS.

5+ years of Workday functional experience (configuration, security, custom reports, EIB).

7+ years’ experience in a Business Analyst role.

Global HCM experience to understand the complexities of different Regions across the globe.

High attention to detail with a high degree of accuracy.

Critical thinker with strong analytical and problem-solving skills.

Ability to multitask and prioritize work to meet deadlines.

Ability to handle highly sensitive data with confidentiality and discretion.

Self-motivated, able to work independently as well as part of a team.

Superb communication skills, with the ability to clearly convey information to both technical and business audiences.

Basic understanding of business applications and IT integration touchpoints to identify potential impacts and intersection points.

Culturally sensitive and inclusive.

#LI-GM1

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At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.

Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.

The estimated base pay range for this role is listed below.

$151,000—$226,600 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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