Today, over 112 million Americans have access to health spending benefits. And as healthcare costs continue to rise, the individuals and organizations that use and offer health spending benefits will depend on them even more. But if you look behind the curtain of most programs today, you'll find a hodgepodge of legacy tech solutions that create barriers to benefit design and access.

First Dollar is tackling this challenge. We build software tools and APIs that enable organizations to design, launch, and manage FSAs, DC-FSAs, LP-FSAs, LSAs, HRAs, HSAs, rewards, supplementals, and more. We power the “Health Wallet” for all healthcare spending, acting as a single touch point for any consumer healthcare transaction. And in our work, we leverage modern engineering advances and human-centered design principles to offer the most advanced solution on one card, app, and API.

Our team includes educators, entrepreneurs, industry experts, musicians, and technologists. Several of us are new parents, many of us have built exciting things on previous tech teams, and we've all joined together to make offering and using benefits feel effortless. In our daily work, we strive to uphold our values of ownership, relentlessness, inclusivity, simplicity, and authenticity. We’ve been recognized as a Best Place to Work in Austin, Texas two-years in a row, but we have teammates throughout the United States.

Requirements

Our Product Culture

At First Dollar, Product Management is an extremely collaborative effort between the business, engineering, design, and customer-facing teams. You will sit in the driver's seat building both consumer-facing and enterprise products that tie directly into the inner workings of the United States finance and healthcare systems.

• We listen, evaluate, and promote ideas without an ego or unfair bias.
• We are in business to take big but measured risks to disrupt the status quo.
• We do right by customers; we grow when they grow and trust is our most important asset.
• We are empathetic to human conditions that limit access and understanding, like education.
• We partner with security and compliance every step of the way to safeguard our customers.

Senior Product Manager, Commercial Apps

As a Senior Product Manager, you bring a wealth of experience in developing enterprise software products for a diverse range of stakeholders. Passionate about customer collaboration, you have an exceptional eye for detail and can effectively communicate complex concepts in a concise manner across multiple mediums. You thrive when tackling challenging problems in an environment where giving and receiving constructive feedback is essential for both product development and personal growth. On your journey, you'll have the opportunity to learn from a network of advisors alongside the support of our veteran team.

You will be responsible for:

• Working closely with engineers and designers to develop and improve our commercial applications, such as Health Wallet and Health Wallet Manager
• Collaborating with the Implementation, Success, and Account Management teams to support our large enterprise customers, from implementation to launch
• Partnering with the Compliance, Security, and Finance operations to ensure operational excellence as we grow our customer base
• Analyzing and reporting on key performance indicators related to our business goals, product initiatives, and platform usage

The ideal candidate has:

• You have 5+ years of experience in a consumer product management role.
• You have experience managing software products from idea to ship date and have an entrepreneurial drive.
• You obsess about continuous product improvement and can optimize for shipping a portfolio of sm, md & lg releases.
• You are a creative product thinker who loves collaborating across the company with engineering, analytics, marketing, design and sales.
• You are motivated by the chance to improve the lives of your customers.
• You have strong written and verbal communication skills with a talent for precisely articulating customer problems.
• You do whatever it takes to make your product and team successful, no matter how big or small the issue may be.
• You can turn incomplete, conflicting, or ambiguous inputs into solid action plans.
• You have experience working on financial, healthcare, or e-commerce products.

Benefits

Compensation

– Competitive salary and meaningful equity. We take a data-driven approach to our compensation strategy so all employees are paid competitively and equitably.

Tax Advantaged Vehicles – Tax advantaged vehicles, including a 401(k) plan and a Health Savings Account (HSA) for eligible medical plans. We also provide a generous contribution to the HSA.

Health Benefits – Excellent medical, dental, and vision insurance. We cover 100% of employee medical premiums and 50% of family member medical premiums for employees enrolled in the HDHP. Plus, all employees receive a free One Medical membership.

Work-Life Balance – Progressive policies to support work/life balance, like our flexible paid time off and parental leave program.

Culture – A transparent and supportive culture with a strong values system. We keep employees up-to-date through monthly all-hands meetings, sprint demos, and regular check-ins where we discuss company goals, key updates, and more.

Remote-First & Managed Office – We support both work styles. Work from home or work from WeWork with a beautiful, convenient, and state-of-the-art office in downtown Austin or an area nearest you for those who prefer an office setting. 

Whenever possible, First Dollar wants to provide our team with the flexibility to work in the location that makes the most sense for them. For those that prefer an office setting, this role may be based in our Austin location. If you prefer to work from your home, we can accommodate that for most positions and locations across the United States.