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Charlie Health is hiring a
Senior Product Manager, Growth / Product Lead, Growth

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Read by 261 job seekers.

New York, NY

Why Charlie Health?

Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.

Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.

Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.

About the Role

As the first Growth product team member at Charlie Health, you will have a unique opportunity to shape the Growth product roadmap and will play a pivotal role in driving topline performance via tech-enabled improvements to both our client acquisition and internal go-to-market processes. You will partner closely with teams cross-functionally to identify, design, and implement product strategies that enhance business growth and performance. In this role, you will be a key stakeholder in the evolution and execution of the Charlie Health tech platform and will support the growth function of the organization to improve the patient journey and internal processes. You will enhance both the number of young people and families to whom we provide life-saving mental health treatment and the client experience.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

  • Define Charlie Health’s product vision, goals, metrics, and omni-channel strategy for the Growth team
  • Conduct thorough research and analysis to identify growth opportunities, process improvements (both for clients and internal users), and key user pain points
  • Design and execute on an outcome-focused product roadmap for the Growth team with clear objectives, target KPIs, and ROI hypotheses  
  • Partner with Design, Engineering, and Salesforce teams to build and implement the growth-focused tools, features and process enhancements defined in the roadmap 
  • Plan and conduct A/B tests and experiments to drive outcomes (e.g., engagement, conversion) 
  • Analyze results from experiments and product rollouts and iterate on strategies based on data-driven insights 
  • Translate data insights into actionable recommendations and strategies that align with company goals and expected ROI
  • Collaborate with teams cross-functionally (e.g., Marketing, Admissions, Growth Strategy) on the scoping, development, and execution of roadmap initiatives 
  • Monitor and report on the impact of product growth initiatives
  • Help scale the Growth product team 

Qualifications

  • NYC-based, work from office 4 days per week and located within 75 minutes' commuting distance of the office
  • 5+ years of product management experience
  • Experience with growth-oriented product work
  • Must have shipped product that directly and materially improved some combination of the following metrics: CAC, conversion, activation, rep productivity
  • Experience using both quantitative data (e.g., metrics, analytics) and qualitative data (e.g., user feedback) to inform product prioritization
  • Experience with omni-channel product strategy and navigating several stakeholders / users (internal and external) and channels (e.g., email, text, web, voice)
  • Bias for action and shipping product while maintaining high standards for quality of products being shipped
  • Thoughtful, rigorous, organized, and comfortable with ambiguity 
  • Ability to work cross-functionally with all levels and teams across the organization to build consensus and drive results 
  • A learning mindset, scrappy and ability to adapt quickly in a fast-paced environment 
  • Excellent communication and interpersonal skills
  • Authorized in the United States and native or bilingual English proficiency

Nice-to-Haves

  • Experience at a high growth startup rapidly building and scaling a tech product and team
  • Interest or background in healthcare
  • Experience with the Salesforce ecosystem

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected base pay for this role will be between $190,000 and $250,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Hybrid

So—what do you think?

If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please do not call our public clinical admissions line in regards to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.comyahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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