Senior Quality Control Analyst at Superbet

Read by 10 job seekers.

Brazil

It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

We're looking for someone who:

Bachelor’s degree in Business Administration, Quality Management, or a related field.
Proven experience as a Quality Control Analyst or similar role, preferably within the customer service sector of the iGaming or related digital entertainment industries.
Strong analytical skills and a detail-oriented approach.
Excellent communication and interpersonal skills to effectively collaborate with team members and management.
Proficiency in data analysis tools and customer service software.
Deep understanding of customer service metrics and how they relate to business outcomes.
Knowledge of the regulatory and compliance environment in the iGaming industry is advantageous.

What you'll be doing:

Conduct detailed analyses of customer service interactions across multiple channels to ensure compliance with quality standards.
Develop and implement quality control protocols and standard operating procedures.
Work closely with operations managers to identify training needs and coordinate training sessions to address quality gaps.
Monitor and report on key performance indicators related to service quality.
Lead regular reviews and audits of customer service operations to ensure best practices are followed.
Provide actionable feedback and strategic recommendations to senior management to drive continuous improvement in service delivery.

About us:

We are a tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
Our group is present in 10 countries, in terms of operations or tech hubs, with the most important markets being Romania, Belgium, and Poland.
The Superbet team gathers more than 4.500 people, acting as the major driving force behind our success.

Tech-powered global entertainment platform

At Superbet, technology and innovation are at the heart of everything we do. Our tech hubs in Zagreb, London, and Bucharest are focused on developing the best proprietary technology, innovative products, and new ways to engage with our passionate customer base.
Following record-breaking years for the Group, we are moving ever closer to our goal of exciting the world. Our plans are big - expanding our presence in Central and Eastern Europe and creating a unique experience for our customers.

Our Credentials

The world's largest private equity fund, Blackstone Inc., recognized our vision. That's why we received a strategic investment of 175 million euros in 2019.
As leaders in compliance and best practices, we are members of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $50,000 - $70,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

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