NBCUniversal is seeking a technically strong and detail-oriented individual contributor to join the Global Supply Chain Planning & Systems Strategy team. This role supports and enhances critical operational systems and workflows that enable international theatrical localization and mastering.

The position requires a combination of technical expertise, structured problem solving, and stakeholder coordination. The successful candidate will manage and enhance Smartsheet-based tools and contribute to the ongoing development of the uTRACK ecosystem, ensuring data accuracy, workflow consistency, and reliable delivery tracking across a global portfolio of titles.

This role is expected to operate with a high degree of independence within established processes, applying sound judgment to resolve complex issues and recommending improvements, while partnering closely with cross-functional stakeholders and internal teams.

This role builds on established processes and frameworks, requiring the ability to independently manage complex tasks and contribute to ongoing system and workflow improvements.

Key Responsibilities

Systems Management and Configuration

• Manage and enhance Smartsheet solutions, including cross-sheet formulas, automations, dashboards, and reporting structures
• Maintain and support enhancements to tools within the uTRACK ecosystem, ensuring consistency, usability, and alignment with business needs
• Troubleshoot system issues and implement structured, sustainable solutions, including root cause identification

Workflow Execution and Improvement

• Support and contribute to the design and refinement of workflows across localization, mastering, versioning, and delivery tracking
• Translate business requirements into functional system updates and configurations
• identify areas for improvement and contribute to enhancements that increase efficiency and reduce manual effort

Operational Intake and Request Management

• Manage incoming requests through systems such as the General Request Queue (GRQ) and access provisioning workflows
• Prioritize and resolve requests related to system updates, data changes, and defect fixes, including evaluating multiple solution approaches
• Provide clear guidance to stakeholders to ensure requests are actionable and aligned with existing processes

Data Quality and System Integrity

• Maintain data accuracy and consistency across interconnected systems and reporting structures
• Perform regular validations and support the implementation of best practices for data structure and workflow usage
• Identify data or process gaps and suggest improvements to strengthen reliability

Stakeholder Collaboration

• Partner with cross-functional teams, including international stakeholders and vendors, to support operational needs
• Communicate clearly on status, timelines, and issue resolution, and help guide stakeholders toward scalable solutions
• Build effective working relationships and serve as a reliable point of contact for system-related inquiries

Tool and Ecosystem Development

• Contribute to the development and rollout of new components within uTRACK, including testing, validation, and refinement
• Support enhancements that improve connectivity and visibility across tools
• Assist in documenting workflows and system updates to ensure clarity and adoption

Governance and Access Support

• Support user access and license management within Smartsheet, including onboarding and offboarding activities
• Assist in maintaining workspace organization and adherence to governance standards

Knowledge Sharing and Documentation

• Contribute to documentation, user guides, and process updates
• Support onboarding and knowledge sharing within the team
• Provide guidance to users on system functionality and best practices