📢 Join Novibet as Service Desk Team Leader!

Join us as a Service Desk Team Lead, where you’ll empower a high-performing Service Desk team and champion best-in-class incident management, communication, and service coordination.

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What we are looking for

We are looking for a dynamic Service Desk Team Lead to mentor and empower our Service Desk team while delivering best-in-class incident management and service coordination. You will take full ownership of team performance, strengthen operational excellence, and lead continuous improvement initiatives that enhance the overall support experience.

What you will work on

• Lead, coach, and develop the Service Desk team
• Manage team performance, KPIs, scheduling, and workload distribution
• Ensure high-quality incident intake, triage, routing, and communication
• Review critical incidents and ensure proper escalation and follow-up
• Maintain and improve runbooks, SOPs, and knowledge base
• Act as an escalation point for Service Desk-related issues
• Collaborate with the TechOps Team Lead to ensure a smooth cross-team operations

What You Bring

• BSc in Information Technology, Business, or relevant field
• 3+ years of experience in Service Desk, IT support, or similar roles
• 1+ year of experience in a people management or team lead role
• Strong knowledge of incident management and ITIL processes
• Fluency in Greek and English (both written and verbal)
• Experience with ITSM tools and reporting
• Excellent leadership, communication, and coaching skills
• Ability to manage performance, priorities, and stakeholder expectations

What We Offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

💰Competitive Compensation: Attractive salary and bonus scheme

🧑‍⚕️Health insurance: Group health & medical insurance package

💻Top-Notch Equipment: All the tools you need for your role

🚀Career Growth: Focused career development, performance management, and training opportunities

🏋️Free access to our gym facilities to keep you energized

🌍Inclusive Environment: A welcoming, international, and multicultural team

🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.We are looking for a TechOps Team Lead to lead our TechOps Analysts and