Read by 72 job seekers.

Saint Julian's, Malta

We are looking for a Service Operations Support Engineer to join our team responsible for supporting clients on our platform. You will work on all aspects of troubleshooting mission-critical 24/7 client operations.

You will be joining a tight knit, friendly, professional team of people who are dedicated to provide support, get excited to solve tough problems, and like seeing results, fast.

You get excited by challenges and deadlines and are driven to succeed and know how to celebrate with your team, when you do.

What you'll be doing:

Provide 1st line support to respond, investigate and resolve escalated incidents and service requests through the internal Service Management system.
Escalating directly to other internal support teams where a resolution is not immediately possible.
Proactive monitoring of live production environments and event management.
Hands-on handling and troubleshooting of a wide variety of support matters.
Identify application defects and follow-up on the issues with other internal service teams forming part of the support framework, and external service provider(s).
Identify 3rd party platform problems and communicate as necessary, both internally and externally.
Liaise with service providers and other teams, following incidents through to resolution.
Build internal knowledge base and self-support articles to help in acting faster on future incidents.
Speedily interpret and process data from various sources in a fast moving and changing environment.
Define and implement enabling tools to run and operate efficiently
Taking immediate action to mitigate losses to both business and customer.

Who you are:

Attention to detail
Work well under pressure
Willingness to work both day and night shifts in a rotation.
Ability to efficiently solve problems
Good technical knowledge
ITIL Foundation certified or equivalent experience working in an organisation adopting ITIL best practices.
Keep abreast of current technology
Flexible team player
2 year experience in a 24x7 production support environment.
Experience in using Atlassian Jira, Confluence and Opsgenie.
Excellent interpersonal and customer service skills
Exceptional written and verbal communication skills
Gaming experience of more than one year
Experience with Kibana and running SQL queries

Vacancy Uploaded August 5th 2024 - Vacancy Closed September 26th 2024

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $20,000 - $35,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

Apply for this job

See more jobs at Gaming Innovation Group