At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG (Good Game), UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes.

The Team

As a Site Reliability Engineer at EFG, you will be designing, analyzing, and troubleshooting large-scale distributed systems. You will demonstrate a systematic problem-solving approach, and the ability to debug and optimize code and to automate routine tasks. You will ensure that EFG’s services and systems are reliable, that they have uptime appropriate to users' needs and they have a fast rate of improvement. 

Apart from monitoring our systems' capacity and performance, you will also focus on optimizing existing systems, on building infrastructure and on eliminating work through automation.  You will work collaboratively with the software engineering teams to deploy and operate our systems, and you will help to automate and streamline our operations and processes. Within this role, you will be given real responsibilities, and you have the opportunity to drive change and have a big impact on our products and platform.

What You Will Do

• Maintaining and improving the monitoring and observability tools (Grafana/Prometheus/Thanos/Jaeger);

• Working closely with your team and with other cross-functional teams to help design, maintain and operate systems at scale;
• Developing and driving adoption of SRE best practices across the company;
• Leading on incident management process and adoption;
• Using your troubleshooting skills to help identify and fix operational issues;
• Working with Cloud Native technologies such as Kubernetes, Envoy, Istio, Prometheus and Helm;
• Working with the “Hashi Stack” (terraform, packer, vault);
• Experimenting with and introducing cutting edge technologies.

Requirements

• Proven experience as a Site Reliability Engineer, DevXP Engineer or Software Engineer, focusing on building and maintaining scalable infrastructures;

• Excellent working knowledge on at least one of the major cloud providers (GCP/AWS/Azure);
• You have experience with cluster management systems (Kubernetes);
• Knowledge of incident management: ability to investigate, troubleshoot, recover and prevent the recurrence of incidents that interfere with the normal delivery of IT services;
• Proficient in Go language and some level of proficiency in at least another language: Java, Python, Rust…;
• You have knowledge of GitOps practices;
• You have production scale experience with one of the following; MongoDB, Redis, MySQL;
• Experience contributing to open source technologies would be an added bonus.