THE CHALLENGE:

• Handle queries from B2B clients in a fast and efficient manner, always aiming for the highest possible standard of service.
• Ensure queries are answered in a timely and consistent way.
• Build an in-depth understanding of our sports data products and of each team’s responsibilities within the Unit, knowing who does what and when to involve them.
• Escalate internal and external technical issues through the correct channels, tracking them throughout their life-cycle and keeping stakeholders informed.

YOUR PROFILE:

• Experience in a Support or Customer Service role preferred, ideally within the sports industry, or strong motivation to grow into this area.
• Solid understanding of the sports industry and key concepts (or a clear willingness to learn quickly).
• Excellent communication skills in English – both written and verbal – with the ability to explain complex topics clearly and professionally.
• Comfortable working under pressure in a fast-moving environment, prioritising tasks and taking action without delay.
• Flexibility to work on a shift basis, including weekends and occasionally night shits, in line with sports schedules.
• Confident using Microsoft Excel and Word; able to work with data, reports and internal tools.
• Proactive, curious and solution-oriented, with a strong sense of ownership for client queries and internal follow-ups.

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and US) including various social events and teambuilding. 

• Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants. 

• Clearly pre-defined shift schedules with collaborative/inclusive planning. 

• Growth-focused work environment with flexibility. 

• Global Employee Assistance Programme. 

• Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience). 

• Structured onboarding process program and online training videos. 

OUR RECRUITMENT PROCESS: 

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations. 

• Final Interview (On-site): Meet with the Hiring Manager to dive into your skills, as also discuss team fit. 

• Finals Steps: Receive feedback and, if successful, an offer!