Job Description

The Sportsbook Support Agent is responsible for the settlement and control of all pre-match offered sport events, long term bets and special bets, and is also providing support for our Tipico shops based in Germany via the betting hotline.

Your playing field

• Settlement of all offered sport events, long term bets, special bets.
• Controlling automatically settled bets from 3rd party providers, preventing errors and wrong evaluations 
• Marking postponed/cancelled matches and providing links 
• Sending notification mails for postponed or cancelled matches and for palpable errors or errors by 3rd party providers. 
• Providing shop support via the betting hotline 
• Ensuring that all starting times of offered events are corrected and adjusted accordingly
• Managing CRM requests  

This is how you score with us:

• Fluent knowledge of German and Croatian . As the # 1 sports betting provider on the German-speaking market, this is a prerequisite for communicating with our German-speaking employees.  However, Croatia is the home of our Bookmaking team and this is how we communicate here.
• Good command of English . Our team consists of more than 30 different nationalities working together to achieve Tipico's mission. English is also the official language of Tipico.
• Work under pressure. You’re comfortable with performing well in a fast-paced environment.
• Tech-savvy . You can use the common MS Office programs and quickly learn to use new systems, such as our self-developed backend system (Ebet) and Salesforce.  

Nice to have: 

• Experience in iGaming or sports betting is an advantage, but not a requirement.

This is how we score with you: 

• Stable Employer. We are one of the biggest employers in the industry in Slavonski Brod, our German roots provide a stable ground.
• Salary Package. You are one of the main reasons for our success, we offer you an attractive incentive system
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Gym Allowance. Because we love Sports!
• Modern offices. An open plan space with the latest technology where we collaborate.
• Parking. close by to the office, making your commute to work as hassle-free as possible
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections
• Well-equipped games room. We reinforce our connections, competing and celebrating each other’s wins is part of our daily pitch.

Ready to score?

Get in touch with our Talent Acquisition Team if you have any questions.

Note: please submit your CV and cover letter in Croatian or English.