Main responsibilities:

• Communicating with clients, solving problems
• Solving and prioritizing problems inside the company and the parent company
• Helping other Support Analysts with their work, solving problems, forwarding the information to the Development Team when necessary and providing feedback to clients
• Create and maintain a knowledge base for known issues and solutions
• Completing additional tasks assigned by the line manager

Required Skills:

• Communication
• English
• Computer skills
• T-SQL
• Problem-solving and escalating
• Problem escalating
• Multitasking
• Accuracy, pressure handling
• Independent, good organizing skills and showing initiative
• Betting knowledge is a plus 

What’s in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.