The Senior Analyst is a key member of Enterprise IT Operations, reporting to the Television Production TechEx Manager. This role includes hands-on desk-side support with broader operational ownership, including access to systems and tools to resolve issues end-to-end. You're a fit if you are a technically skilled, customer-focused professional who thrives in a fast-paced environment and takes ownership of critical services.

Responsibilities

• Serve as the primary, dedicated workplace IT support contact for a designated site, owning high‑priority and complex issues through resolution
• Provide end‑user workplace support across PCs, Macs, mobile devices (smartphones/tablets), and peripherals, including troubleshooting, software installations, upgrades/patches, and general support
• Install, configure, and refresh workplace devices for new hires and existing employees, including PCs, Macs, mobile devices, and peripherals
• Act as a liaison between end users, Subject Matter Experts, and cross‑functional IT teams (e.g., Business Technology, Infrastructure, Enterprise Services, Security), escalating issues as needed
• Conduct PC refresh pre‑site surveys to identify hardware, software, and procurement requirements
• Support small office moves, including workstation disconnects and reconnects
• Partner with Technology Engineering team to troubleshoot and resolve complex or cross‑platform issues
• Build and maintain relationships with key stakeholders; gather end‑user feedback and communicate trends or concerns to leadership
• Provide bi‑weekly updates on the overall health of client services support, including the impact of planned workplace technology, security, and infrastructure changes on the end‑user experience