We are looking for a Sr. Client Success Specialist to serve as the local streaming TV expert and strategic advisor for clients, sales, and internal stakeholders covering Peacock, NBCU, and Telemundo digital video products. 

Responsibilities

• Manage a list of large agency and advertiser accounts; serve as the cross-functional quarterback from proposal and planning through activation and reporting—partnering with account management, operations, and sales to deliver exceptional service, navigate complex agency requirements, and achieve client KPIs in a fast-paced environment. 

• Effectively communicate, develop quarterly business reviews (QBRs), translate the complex into clear and concise guidance for growth. 

• Build a deep understanding of client business objectives; lead weekly client touchpoints to optimize in-flight performance and provide strategic recommendations that drive long-term outcomes and brand growth. Analyze and troubleshoot campaign performance via FreeWheel and campaign management tools. 

• Share product knowledge by providing sales and account teams with answers to common questions; train clients and internal stakeholders on dashboard access and insights; and partner with technology teams to improve reporting efficiency. 

• Partner with research to assess targeting data and attribution approaches, with emphasis on feasibility, scale, measurement rigor, and partner landscape. 

• Contribute to the evolution of the NBCU Local streaming TV offering by monitoring marketplace and competitive trends, partnering with marketing on go-to-market materials, and strengthening product positioning in alignment with NBCU brand values.