Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
The AI Team
The main goal of the AI team is to leverage AI and ML to provide high-quality clinical care at unprecedented levels of personalization and scale. In this regard, in close collaboration with the clinical team, we develop ML-powered features that identify the best course of action for each patient at any given moment or circumstance whilst employing a holistic perspective but also contemplating any relevant nuance. We also work on ensuring the overall experience is as close as possible to a 1:1 session with a Physical Therapist and thus play a crucial role in enabling the AI Care provided by Sword.
Examples of this are projects like “Phoenix” and all the decision support systems that empower our Physical Therapists to provide world-class care to our members
As for the near future, our focus will be on taking the degree of personalization and human touch of our AI care to a whole new level by leveraging the most recent developments in the Generative AI field.
What you'll be doing:Lead projects of high scope and ambiguity often concerning new products or revenue streams;Play an important role in the definition of the roadmap by envisioning what the team should be betting on from a technical and strategic perspective as well as in the definition of the team’s priorities;Significantly contribute to the dissemination of knowledge and experience of how to build ML systems, with special emphasis on the Generative AI field;Provide significant input to executive leadership in regard to new strategic technical initiatives that the company should pursue following industry trends;Contribute to designing, building, evaluating, shipping, and improving Sword’s products by hands-on AI/ML development;Develop and maintain data processing pipelines for getting the data required to build and evaluate models;Work alongside the Product, Data & Engineering Teams to define and implement AI/ML-powered features for internal and external users;Proactively identify areas for improvement, by implementing processes that improve the team’s quality and speed of delivery;Solve highly ambiguous, shortly scoped, and highly complex technical problems regarding which past work of the team is of little-to-no use.What you need to have:6+ years of professional experience in Machine Learning within an AI-oriented company;Deep technical knowledge of LLMs and Generative AI as a whole and proven experience shipping applications powered by such technology;Experience leading and owning complex and ambiguous projects from ideation to completion/maintenance;Hands-on experience implementing and maintaining production machine learning systems;Solid experience in SQL and Python as well as experience developing production software;Proficient knowledge of Python data stack (numpy, pandas, matplotlib, scikit-learn, etc);Experience providing technical oversight and mentoring colleagues;Ability to learn quickly and dive deep into new problems and fields;Ability to communicate concepts clearly and interface with both technical and non-technical stakeholders;An independent and self-driven approach, demonstrating the capability to work autonomously;Robust problem-solving skills coupled with adaptability in handling evolving and conflicting priorities;Proven track record in developing software applications that are both scalable and reliable.Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
