Reporting to the Manager of Guest Services, Venue Presentation, you will be jointly responsible for all venues' overall cleanliness, detail, servicing, resources, care, and maintenance. This position's general focus and responsibility is to ensure standardized training and documented systems have been established, implemented, and maintained. You will cultivate the positive growth of the department, its colleagues, and leaders as measured by our guest experience (Elevate program), brand standards (internal and external audits), and colleague experience (Employee Engagement Survey).

• Establish goals, measurements, and results for the department supervisors along with the housekeeping staff.
• Develop and update job descriptions, job task checklists, and standard operating procedures for all department supervisors and housekeeping staff.
• Supervise equipment and supply usage and place orders based on departmental needs.
• Meet with various vendors to discuss all matters relating to the housekeeping department.
• Prioritize, implement, and supervise all deep cleaning and job cycle projects for the facility.
• Schedule, train, assign, review, and evaluate the work of assigned staff.
• Prepare and maintain required housekeeping records and reports.
• Assign responsibility, take corrective action, demonstrate leadership, evaluate, mentor, and motivate the housekeeping supervisory team and staff.
• Supervise with facts, focus on results, provide clear direction, and encourage innovations.
• Oversee equipment, tags, and reports deficiencies.
• Complete building inspections to ensure tasks are completed, MLSE cleaning standards are met, and adherence to cleaning procedures.
• Monitor and revise departmental health and safety tools, including WHMIS training programs, as needed.
• Ensure a safe work environment is maintained and that all colleagues are committed to working safely.
• Ensure adherence to MLSE service standards and policies.
• Perform other duties as required.