About Us:
Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the new, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
With platforms on iOS, Android, mobile web and desktop supporting more than 25,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.
The Role:
Are you ready to make a significant impact on customer service operations and play a pivotal role in enhancing our fans' experience? As a Gametime Support Platform Specialist, you will be at the forefront of our customer service initiatives. Your responsibilities will include enhancing operations through the implementation of automation, self-help solutions, AI and working to create a seamless experience for our fans and empowering our Fan Operations team with expedited intelligence.
Opportunity includes:
Making a huge difference at Gametime by creating personalized experiences for Fans and Fan OperationsHands-on learning and development of technical skills. Exposure to automation tools and CRM systems. Collaborative and dynamic work environment with a focus on creativity and innovation.
What you'll do:Optimizing Customer Service Operations: Collaborate with customer service agents to understand their day-to-day operations and identify areas for improvement. Implement creative solutions to enhance the efficiency and effectiveness of customer service processes.Utilizing Internal Tools and Documentation: Work with internal tools to streamline operations and improve overall service quality. Develop and maintain documentation to ensure consistent and accurate procedures for customer service agents.Integration and Reporting: Manage integrations between different systems to ensure seamless information flow. Generate and analyze reports to identify trends, areas of improvement, and opportunities for enhanced customer satisfaction.Technical Skill Development: Utilize automation tools such as Zapier and Kustomer Workflows to automate routine tasks and processes. Learn and apply Javascript skills to contribute to the technical aspects of customer service operations.Becoming a Customer Service CRM Expert: Master the intricacies of Customer Relationship Management (CRM) systems to provide expert support and guidance. Serve as a go-to resource for customer service agents, offering insights and solutions to complex issues.Our ideal candidate has:Strong problem-solving skills and a passion for finding innovative solutions.Desire to learn and develop technical skills in a dynamic, on-the-job environment.Familiarity with automation tools and basic understanding of Javascript or HTML is a plus.Excellent communication and collaboration skills to work effectively with cross-functional teams.Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
