Talent Operations Analyst at Charlie Health

Read by 15 job seekers.

New York, NY

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

We are seeking a Talent Operations Analyst to join our high-growth recruiting team. You’ll provide essential support to our recruiters and drive more efficient recruiting practices. You’ll impact projects, spearhead process improvements, discover data-driven insights, and raise the bar on our team. This position reports to the Head of Talent Operations.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

Support the day-to-day operations of our 70+ employee Talent team
Act as an admin in Greenhouse, LinkedIn recruiter, Gem, and our other Talent softwares
Maintain our 3rd party job boards and public job postings on our website
Develop, maintain, and organize training documentation, user guides and core processes for recruitment systems
Partner with recruiting teams to develop effective reporting and analytics on the recruiting lifecycle
Build strong relationships with candidates, team members, and cross functional teams
Assist with other Talent and People operations projects and activities as needed
Ensure accuracy of our data through audits, accountability, and review of data processes and system configuration
Ensure issues raised by team members and key partners are resolved quickly
Proactively and reactively identify system issues, investigates solutions, and implement changes for remediation
Provide support for Talent Leadership

Requirements

Bachelor's degree
3+ years of experience in recruiting coordination and/or talent operations
Experience as a system admin in Greenhouse, LinkedIn Recruiter, and other recruiting tools
Excellent written and verbal communication skills
Keen attention to detail and organizational skills
Process-driven: you’re constantly looking for ways to make things work more efficiently
Highly proficient in Microsoft Office and Google suite of products (particularly excel/sheets)
Ability to multi-task in a fast-paced environment with a sense of urgency
Experience implementing or making major changes to a Talent technology system
Self-starter with a strong work ethic
Experience with Tableau a plus
Ability to work 4 days a week out of our New York City office
Work authorized in the United States and native or bilingual English proficiency

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The expected base pay for this role will be between $70,000 and $90,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

Our Values

Connection

Care deeply

We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.

Inspire hope

We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.

Congruence

Stay curious

We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.

Heed the evidence

Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.

Commitment

Act with urgency

We work as swiftly as possible. The mental health crisis is relentless, and so are we.

Don’t give up

Our clients don’t give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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