Your influential mission. You will... 

• Investigate and resolve technical issues as part of second- or third-line support, escalating confirmed bugs to the development team when needed.
• Communicate with clients and internal teams in English via chat, Jira, and email.
• Monitor customer environments globally to ensure stability and performance.
• Reproduce reported issues and maintain test endpoints within the customer support lab.
• Prepare and deliver reports upon request.
• Collaborate within a small, motivated, and highly skilled team of specialists.

Components for success. You… 

• Possess strong computer literacy and technical aptitude.
• Have a genuine interest in technology and problem-solving.
• Are eager to learn and continuously expand your expertise.
• Feel comfortable working in a dynamic, fast-paced environment.
• Demonstrate very good written and spoken English communication skills.

You'll get extra points for...

• Previous experience in a technical support role.

What makes this internship great...

• A paid internship with a monthly compensation of 1,000 EUR gross.
• Empowerment, support and mentoring.
• Initiative-taking, positive and confident approach at the workplace.
• Global scope and inclusive working environment.
• Constant learning and development opportunities.
• Active lifestyle and mental well-being.
• Fun and engaging company events.

VIDEOBET UNIT 

Videobet is responsible for the development, delivery, infrastructure and support for more than 30,000 gaming machines around the world. Our machines can be found in all kinds of venues, from bookmakers and casinos to bingo halls and bars. By coupling cutting-edge technology for our platform and games with dynamic and responsive operational support processes - Videobet is the world leader in the development and management of land-based, server supported, gaming systems. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.