Joining Razer will place you on a global mission to revolutionize the way the world games.

Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents.

Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities : Technical Support Intern responsible for handling internal and external support cases, performing troubleshooting, and leveraging AI-assisted tools to improve response quality, efficiency, and issue resolution in a fast-paced support environment.

Responsibilities

• Monitor and manage alerts on Slack and AWS dashboards.
• Provide technical support and troubleshoot issues with internal teams and external stakeholders.
• Use analytical and problem-solving skills to identify and resolve daily issues.
• Gain exposure to AWS services such as CloudWatch, Lambda, SQS, RDS, ElastiCache, SES, ECS, microservices, dockerization, and containerization.
• AI-Assisted

Responsibilities

• Utilize AI-assisted tools for investigation, knowledge analysis, and log analysis to support troubleshooting and case investigation.
• Leverage AI-generated insights to improve response quality and reduce resolution time.
• Contribute to refining prompts and workflows for AI tools used by the Technical Support team.
• Pre-Requisites : Good communication skills in both English and Mandarin are essential for this role, ensuring effective support for global merchants and resellers, including partners in China who prefer communication in their local language.
• Basic knowledge of .NET Framework, .NET Core (ASP.NET Core MVC), Entity Framework Core/LINQ, JavaScript, and CSS.
• Strong analytical and problem-solving skills.
• Some familiarity with API design (Web API/RESTful) and SDKs.
• Basic understanding of AWS services (CloudWatch, Lambda, SQS, RDS, ElastiCache, SES, ECS, microservices, dockerization, and containerization).
• Familiarity with databases and SQL queries.
• Familiarity with AI-assisted tools used for troubleshooting, investigation, or workflow support.
• Ability to critically evaluate AI-generated responses for accuracy and relevance before applying them.
• Razer is proud to be an Equal Opportunity Employer.
• We believe that diverse teams drive better ideas, better products, and a stronger culture.
• We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in.
• We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws.
• Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.
• Are you game?
• At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming.
• As gaming evolves, so does the ecosystem that powers it: hardware, software and services.
• Guided by our mission “For Gamers.
• By Gamers.”, we create cutting-edge products and experiences that define the ultimate gameplay.
• Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry.
• At Razer, you won’t just witness this evolution; you’ll help drive it.
• Joining Razer means being part of a global mission to bring gamers closer to the games they love.
• Whether you’re crafting the next generation of gaming gear or powering our global operations behind the scenes, you’ll take on meaningful work in a truly international, cross-cultural environment.
• The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem-solving.
• Our people are what make Razer exceptional.
• Together, we’ll take Razer to even greater heights.
• Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one.
• Equal Opportunity Employer At Razer, we believe diverse teams build better ideas and a stronger culture.
• We are committed to providing an inclusive, respectful, and fair workplace for every employee.
• We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in.
• We also provide reasonable accommodations where needed — including for disability or religious practices — so every team member can perform and contribute at their best.