Job Description

Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.

Due to the dynamic growth, we are excited to invite Technical Support Specialists with a relevant background to apply for the role in our Integration Department. 

Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations.

 To succeed in the advertised role, you have:

• To be proactive and client-oriented person with strong work ethics

• Effective communication skills with a proven ability to troubleshoot

• At least Upper-intermediate level of proper written and oral English

• Strong desire to develop and learn quickly

• Knowledge of XML/JSON

• Knowledge of Git

• Understanding of API protocols

• SDLC knowledge

• Ability to have obligatory 2-3 remote night shifts per week
  

Would be beneficial to know:

• Knowledge of the iGaming industry

• Experience working with Jira and Atlassian stack

• Basic knowledge of QA process

• Previous experience on relevant position

• Experience with monitoring systems

• Experience using Scrum/Kanban with basic project management skills

The importance of the role is in:

• Understand and analyze issues, be able to find appropriate solutions

• Integration protocol testing

• Second-level customer support

• Delivering excellent customer service with 5 shifts a week
  

What you get in return:

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews

• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system

• Flexible Schedule: We offer a flexible work schedule to accommodate your needs

• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort

• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other

• Financial Support for Life Events: We provide financial support during special life events

• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave

• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary

• Professional Development: Get reimbursement for profess

The recruitment process looks like this:
1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)

If the job description rings a bell - take action and apply!

Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to maneuver through changes in the world. Playson is all about that. 🚀

Join us today!

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