Job Description

The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations, Season Ticket Member Experience and Guest Services Department while strengthening their professional attributes. To participate in this internship, students must be able to receive credit from their college or university and have full time availability Monday through Friday 9:00AM – 5:00PM. We are hiring two different groups of interns (Ticket Operations/Season Ticket Member Experience Interns or Game Day Staff Experience Interns) for this internship. The groups will be determined based on experience as well as interest.  

This internship will start August 2024 (likely mid-August) and run through January 2025 following the completion of the Eagles season.

Reporting Relationships:
The Ticket Operations & Season Ticket Member Experience Interns will enhance their education by working under the direct supervision of the Ticket Operations and Season Ticket Member Experience full-time staff. The Game Day Staff Experience Interns will enhance their education by working under the direct supervision of the Event Staff Experience full-time staff.

Position Responsibilities:

Ticket Operations & Season Ticket Member Experience:

• Assist with incoming calls and emails to the Ticket Office and assist visitors at the ticket windows
• Manage and maintain customer and season ticket member accounts
• Learn and use the Archtics ticketing system for account updates and management
• Learn and use SalesForce CRM database for account updates
• Assist with data entry including SBL information, customer information, and financial information
• Assist ticket managers with all non-Eagles events including event set-up, ticket on-sales, and distribution
• Work all exclusive Season Ticket Member events as well as all Eagles games and any other special events held at Lincoln Financial Field
• Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Experience Departments with day-to-day operations

Game Day Staff Operations:

• Assist with day-to-day Game Day Staff communication via phone and email
• Analyze employee feedback to identify areas of improvement
• Assist in the response of fan suggestions, questions, complaints or comments via phone and email
• Assist in operational support of Guest Services locations
• Support the lost and found program, including logging, returning and donating items
• Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for Game Day Staff
• Assist with event day preparation, including copying and organizing materials and equipment
• Support the Fan Experience and Game Day Staff Experience team with planning, logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party
• Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Experience Departments with day-to-day operations
• Work all events at Lincoln Financial Field as well as Game Day Staff related events
  
  

Reporting Relationships
The Ticket Operations & Season Ticket Member Services Interns will enhance their education by working under the direct supervision of the Ticket Operations and Season Ticket Member Services full time staff. The Game Day Staff Experience Interns will enhance their education by working under the direct supervision of the Game Day Staff Operations full time staff.

 

Qualifications

• Must be able to receive academic credit 
• Customer service experience 
• Excellent verbal, written, and interpersonal communication skills required
• Availability to work evenings and weekend events when necessary

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, ethnicity, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other classification protected by applicable law.

For your consideration:

Our organization makes an impact.

On-site subsidized cafeteria

Free secured parking

Easy access to public transportation