Warren Miller Entertainment is one of the largest, most established, and successful action sports film companies today, with more than 75 years of snow sports filmmaking experience. The annual Warren Miller Film Tour (from late-October to early-December) continues the legacy of the brand, reaching more skiers, snowboarders and outdoor enthusiasts than any other snow sports film to date.

The Warren Miller Film Tour team is seeking a detail-oriented and organized individual to join our team as a Ticket Coordinator for the Warren Miller National Film Tour. As a Ticket Coordinator, you will be responsible for coordinating ticket builds, handling sales calls, providing exceptional customer service, and ensuring smooth ticketing operations for the tour. This is an exciting opportunity to contribute to the success of our film tour by managing ticket sales, integrating membership benefits, and working closely with various stakeholders.

Basic Responsibilities

• Ticket Build Coordination: Coordinate ticket builds for the 2025 Warren Miller National Film Tour, ensuring accurate and efficient setup of ticketing systems.
• Outside+ Integration: Handle any integration with Outside+ membership benefits or discounts, ensuring a seamless experience for members and efficient processing of membership-related transactions.
• Market Evaluation and Planning: Evaluate previous ticket sales and develop a plan for 2025 markets, identifying opportunities for improvement and implementing strategies to maximize ticket sales.
• Sales Calls: Handle sales calls, providing excellent customer service and addressing inquiries or concerns related to ticket sales.
• Professional Customer Service: Provide professional and courteous customer service to patrons, sponsors and partners and WME/Outside Inc. staff.
• Membership Sales and Group Orders: Implement all policies and procedures for membership sales and group orders, managing the processing and fulfillment of these orders according to established guidelines.
• Ticket Inventory Management: Maintain all facets of events in the ticket Inventory system, accurately tracking ticket availability, sales, and fulfillment.
• Sales Recaps: Provide daily sales recaps, summarizing ticket sales and revenue figures to assist in sales analysis and reporting.
• Sponsor and Media Partner Ticket Processing: Assist with ticket distribution for sponsors and media partners, ensuring timely and accurate delivery of tickets.
• Venue and Box Office Coordination: Serve as the first point of contact with venues and box offices, establishing effective communication channels and facilitating ticketing operations.
• Ski Clubs and Nonprofit Coordination: Coordinate with ski clubs and nonprofits for marketing materials and ticket sales reporting, fostering partnerships to drive ticket sales revenue.
• Group Sale Partner Development: Generate new group sale partners, such as corporate entities, clubs, and teams, to increase ticket sales revenue.
• Pricing Strategy: Work with the Operations team to develop a pricing strategy that aligns with revenue goals and market dynamics.
• Financial Understanding: Demonstrate an understanding of financial processes related to ticket sales, such as revenue tracking, reconciliation, and reporting.
• Eventbrite and Website Data Entry: Set up ticket builds and build events on platforms like Eventbrite and Eventgroove and perform basic website data entry as required.
• Collaboration with Marketing Team: Work closely with the Marketing Director and WME Events Director to ensure promotional materials are aligned with ticketing information and provide ticketing links for marketing campaigns.
• Cross-Functional Communication: Communicate with cross-functional departments at Outside Inc., ensuring effective collaboration and coordination in ticketing operations.
• Retailer and Venue Partner Support: Deliver marketing and ticketing materials to retailer and venue partners, maintaining strong relationships and ensuring accurate representation of ticketing information.
• Training and Communication: Train and communicate with the WME Road Crew to provide box office reports and support their ticketing responsibilities during the tour.
• Back-End Reporting: Work with the Operations team to ensure the collections of ticket revenue

Qualifications and Skills:

• Previous experience in ticketing operations or a related role, preferably in the entertainment industry.
• Strong organizational skills and attention to detail to manage ticket builds, inventory, and sales data accurately.
• Excellent customer service skills with the ability to handle sales calls and provide professional assistance to patrons and clients.
• Familiarity with ticketing platforms such as Eventbrite, Eventgroove, or similar systems.
• Basic knowledge of Google Suite, Excel and Slack
• Strong communication skills to effectively liaise with ticket partners, venues, and cross-functional teams.
• Understanding of financial processes related to ticket sales, including revenue tracking, reconciliation, and reporting.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
• Basic understanding of marketing principles to ensure alignment between promotional materials and ticketing information.
• Familiarity with ski clubs, nonprofits, and group sale partnerships is a plus.
• Energetic and professional attitude

Training required in-person, in Boulder. Road Crew training in-person in early October in Boulder. Once up to speed, this role can become more fully remote aside from the times mentioned above.

What We Offer:

Employees can expect to be paid an hourly rate of $22. This is a full time hybrid role (70% Remote/30% in Boulder office) seasonal until early December 2025