The Ticketing, Business Lead is responsible for driving operational efficiency and ensuring the successful execution of strategic and fiscal initiatives within the ticketing department. This role acts as a central point of coordination between leadership, internal teams, external partners, and league officials to ensure smooth daily operations and alignment with broader business goals. The ideal candidate combines strong project management skills with excellent communication, analytical, and technical capabilities.

• Serve as the department function lead, overseeing tools such as Adobe, department calendars, and workload balancing.
• Support Personal Seat License Operations, assisting in various project phases from planning to execution.
• Monitor and support project timelines, ensuring deadlines and milestones are met.
• Oversee ticketing-related business workflows and settlements.
• Provide rollover support for recurring or seasonal ticketing events and initiatives.
• Collaborate with finance and ticketing teams to ensure timely and accurate settlement reporting.
• Maintain leadership calendars, coordinating meetings and key deadlines.
• Support scheduling for internal teams and external stakeholders, including league officials and partners.
• Prepare and manage business documents, presentations, and reports using Microsoft PowerPoint, Excel, and other documentation tools.
• Document and help track technical and fiscal goals across projects and initiatives.
• Evaluate and recommend technology tools to improve department operations and efficiencies.
• Support system improvements and digital workflow integrations aligned with business needs.
• Liaise with league officials, internal departments for ticketing system support.
• Foster and maintain positive working relationships across departments and with external stakeholders.
• Assist in managing budgets and financial planning processes.
• Track expenditures, provide variance analysis, and support forecasting activities.