As a valuable member of the Ticket Operations, Administration, and Reporting team, you will have a vital role in supporting Ticket Sales and Membership as well as Finance, Legal, and Global Partnerships teams at MLSE. Operationally, your role is to ensure events are built, managed, and reported accurately, single and season tickets are processed and distributed, and ticket inventory is managed according to controls; all while maintaining the privacy of account information for our fans. You will provide exemplary customer service to all internal departments by answering questions pertaining to customer account information, pricing controls, and ticket management.

• Adopt values that are inclusive and contribute to a collaborative environment, including emphasizing teamwork and mutual respect
• Contribute to an inspiring team environment with a culture of open communication.
• Administration and maintenance of Season Ticket Membership (STM) accounts.
• Execute Membership Renewals.
• Execution of event builds, including pricing, barcoding, and mobile ticket management, as events are announced across multiple venues.
• Provide reporting for internal and external contacts on ticket inventory, sales, and renewals.
• Creating and maintaining invoices.
• Work in collaboration with internal teams to ensure manifests and maps are accurate.
• Support internal departments with ticketing requests and troubleshooting ticketing issues, including ticket replacement, scanning issues, and refunds.
• Support the coordinated effort to support the group email box.
• Execute event day ticketing, including inventory management, team order fulfillment, and post-event settlement.
• Lead/supervise assigned event day ticket operations for all sports events across all owned/operated venues.
• Communicate effectively and efficiently with colleagues and management.
• Conduct oneself in a professional manner and take pride and ownership in the organization, its people, and the position while always maintaining confidentiality.
• Perform other related duties as assigned or requested by management.
• Ability to work evenings and weekends as required, including some holidays.