Trading Escalations Analyst 

At Kambi, we are passionate about sports and committed to delivering top-quality products to our customers. We are currently seeking a highly motivated individual with a strong passion for sports and excellent industry knowledge to join our team as a Trading Escalations Supervisor. This role is integral to maintaining the quality of Kambi’s Sportsbook products and providing exceptional support to our clients.  

Job Description: 
As a Trading Escalations Analyst, you will play a crucial role in the heart of our trading operations. Your responsibilities will include: 

• Supervising Operations: Monitor multiple areas of our sports trading operations, working closely overseeing traders, monitoring risks and acting as a central stakeholder within the trading department. 
• Real-Time Support: Ensuring the smooth running of operations by providing real-time support to various departments. 
• Platform Monitoring: Monitoring Kambi and external platforms and using them effectively to provide high-quality products to our customers. 
• Coordination: Coordinating with different departments to address inquiries and concerns related to the sports analysis platform. 
• Procedures and Routines: Managing and educating team members on procedures and routines. 
• Sport Expertise: Following worldwide sporting events and analyzing patterns and operational issues in each sport. 
• Continuous Improvement: Contributing to the continuous improvement of the team by devising routines and tasks that enhance overall performance, with a focus on automation and innovation. 
• Point of Contact: Becoming a point person for issues escalated within the Escalations and Quality Assurance Team. Attending to all sports analysis platform-related inquiries and performing quality checks for various team routines once capable. 

Qualifications: 
To excel in this role, you should possess the following qualifications: 

• Experience: Ideal to have experience within the industry, but we’re open to those without who have an active interest in sports betting and its inner workings. 
• Mathematical Background: Ideal to have a strong mathematical background but not essential.  
• Excellent Communication: Strong command of English and effective oral and written communication skills. 
• Problem Solving: Excellent problem-solving and analytical skills. 
• Decision Making: The ability to make decisions within given timeframes. 
• Pressure Handling: Capability to work efficiently under pressure. 
• Proactive and Responsive: A proactive and responsive approach to challenges and tasks. 
• Detail-Oriented: Organized and detail-oriented with the ability to manage multiple tasks. 

• Flexibility: Willingness to work on a flexible schedule, including weekends and public holidays. 
• Computer Proficiency: Proficient in using computer operations, including internet and commonly used software applications. 

Nice to haves: 

• Sports Knowledge: Familiarity with worldwide sports is an advantage. 
• Supervisory Experience: Experience in a supervisory role is an advantage. 

If you are passionate about sports, possess excellent leadership skills, and are ready to contribute to our team's success, we encourage you to apply. 

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