User Researcher
San Diego, CA

Are you a User Researcher with a passion for games? Are you a baseball fan? Would you enjoy supporting the development efforts of games used by passionate loyalists around the world? Does a career opportunity influencing the most successful gaming platform of all time interest you?

San Diego Studio is seeking a Senior User Researcher for a cross-disciplinary team primarily supporting MLB The Show development pre and post release. Here, you will carry out research using a variety of methods, analyze data to understand user needs and behavior, and communicate insights to a variety of stakeholders to drive product improvement.

Responsibilities

• Execute high-quality research and reporting for the end-to-end lifecycle of at least 1-2 game features.
• Effectively communicate research results to development teams, driving tangible improvements at the feature level.
• Create and maintain effective relationships with development teams, understanding their needs and goals.
• Employ a variety of research methods, including, but not limited to: usability testing, appeal testing, playtests, surveys, diary studies, exploratory research, and field studies.
• Leverage additional data, such as telemetry and market data, when available, to provide a holistic view of the user experience.
• Offer design suggestions based on observation, research, and expertise.
• Conduct brainstorming sessions with development teams to assist in the design process.
• Coach junior researchers on research execution.
• Support the continued improvement of research team processes, facilities, and organization.
• Embody team values and uphold a healthy team culture

Requirements

• BA/BS in human factors, psychology, anthropology, cognitive science or related field
• 2+ years experience conducting user experience research, leveraging a mixed methods approach
• Experience conducting user research on console and/or mobile games
• Strong background in both qualitative and quantitative analysis
• Experience working collaboratively with cross-functional teams
• Strong interpersonal, communication, negotiation, and collaboration skills
• An interest in games, gamers and gaming
• Flexible schedule, willingness to work evenings and weekends (although rare)
• Low-drama approach to work, openness to learning new research approaches

Desirable

• Advanced degree in human factors, psychology, anthropology, cognitive science or related field
• In-depth knowledge and passion for baseball
• Experience conducting user research at all stages of the development process
• Experience running brainstorming exercises and workshops

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