The User Success Coordinator helps ensure users fully leverage Learfield’s CRM, Sales Management, and Fulfillment platform (L365). This role focuses on driving user engagement, adoption, and proficiency through structured training, proactive support, and continuous optimization of system usage. In partnership with the Manager, the Coordinator supports the development and execution of strategies that enhance the user experience, gathers feedback to inform system improvements, and serves as an advocate for best practices that help teams maximize the value of our technology tools.

User Training & Adoption Assist with implementing structured onboarding and ongoing training programs for CRM users, utilizing a mix of live sessions, digital content, and hands-on workshops. Act as the secondary trainer for new hires and provide refresher courses for existing users to reinforce best practices and system updates.

Experience supporting user success, sales enablement, CRM administration, or related operational functions within a business environment. CRM Expertise: Hands-on experience with MS Dynamics, Kore Software, or similar CRM platforms, with a focus on user training, adoption, and success.

Strong understanding of CRM functionality and workflows, with the ability to translate technical concepts into user-friendly training materials. Communication & Facilitation: Excellent communication, problem-solving, and facilitation skills with the ability to engage and support users across multiple levels of the organization. Collaboration & Execution: Highly organized and detail-oriented with the ability to manage multiple priorities while supporting cross-functional teams. Preferred

Two or more years of experience in user success, sales training, CRM administration, or a related field. Industry

Experience working in sports, entertainment, media, or a related industry environment.

Bachelor’s degree in Business, Communications, or a related field.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave

🎁 Benefits & Perksbenefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Learfield is the leading media and technology company powering college athletics. Through its digital and physical platforms, Learfield owns and leverages a deep data set and relationships in the industry to drive revenue, growth, brand awareness, and fan engagement for brands, sports, and entertainment properties. With ties to over 1,200 collegiate institutions and over 12,000 local and national brand partners, Learfield’s presence in college sports and live events delivers influence and maximizes reach to target audiences. With data-based solutions for a 365-day, 24/7 fan experience, Learfield enables schools and brands to connect with fans through licensed merchandise, game ticketing, donor identification for athletic programs, exclusive custom content, innovative marketing initiatives, NIL solutions, and advanced digital platforms. Since 2008, it has served as title sponsor for the acclaimed Learfield Directors’ Cup, supporting athletic departments across all divisions. Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans.

The company strives each day to deliver the mission statement and embody the

🎯 core values that make Learfield an exciting place to work.

🎯 Our Mission Powering the connection of fans to the brands and experiences they love. Our Core Values Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun