As part of the Venue Services team under the Venues & Capital programs department at MLSE, the venue services operations intern will support the development and implementation of operational preparedness initiatives focused on documentation, checklist creation, and ensuring we continue building our event readiness across MLSE’s Downtown Campus for both the housekeeping and conversions department. 

MLSE's Internship term dates are from September 8, 2025 – December 19, 2025

• Collaborate closely with venue services stakeholders to identify documentation needs, create operational checklists, develop detailed standard operating procedures (SOPs), and coordinate the resourcing to build the documentation. 
• Assist in establishing clearly defined "event-ready" standards for housekeeping and conversion operations to ensure their consistent implementation through detailed checklists, leveraging our 24/7 software for tracking. 
• Coordinate the creation, development, and maintenance of a venue operations & services calendar, aligning with inspections, training, and broader organizational requirements. 
• Support the creation and refinement of training resources, including sops and training videos, collaborating with production and branding teams. 
• Assist in defining ownership and tracking methods for furniture, fixtures & equipment (FFE) and storage areas to optimize space utilization and efficiency at Scotiabank Arena. 
• Engage in updating and reviewing technical guides and documentation, ensuring accuracy and relevancy, for the Downtown Campus.