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Sword Health is on a mission to free two billion people from pain as the world’s first and only end-to-end platform to predict, prevent and treat pain.

Delivering a 62% reduction in pain and a 60% reduction in surgery intent, at Sword, we are using technology to save millions for our 2,500+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2023, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $2 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our impact.

Joining Sword Health means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 800+ (and growing!) talented colleagues, spanning two continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people — accessible to all.

What you'll do:

Member experience: Build data and research backed strategies at scale & speed to elevate our member’s operational UX and further improve their engagement

Staffing model optimization: Develop, run and continuously optimize our existing staffing model to ensure both a superior member experience and optimal staffing utilization

Operational efficiency: Identify opportunities for process and automation improvements across the orgs and partner with Tech & Product to scale our operations

Clinical partnership: Provide strategic and tactical insights on operational aspects of the member experience to the clinical development teams to support continued clinical outcome expansion

Data analysis and reporting: Establish success metrics and allocate resources to optimize performance and growth. Monitor, analyze, and report on key performance indicators (KPIs), providing insights to inform operational and product strategies

Team Development: lead high-performance organization of 200+ team members. Inspire and grow leaders to instill culture of excellence and bias to action in their teams

Finance: Develop, implement, and monitor financials and budget for the org. and identify & execute on opportunities for efficiency improvements

Strategy: Support/lead cross-functional projects that'll support efficient & effective scaling of Sword in a key stage of our growth

What you need to have:

A desire to work for a mission-driven company that helps improve lives of our patients on a day-to-day basis

10-15+ years of experience in fast growth environment / consulting / investment banking

Experience building and growing high-performance teams. You will manage 200+ experienced operations managers and clinicians and be passionate about their growth and enabling their performance

Result-oriented mindset and ability to deliver high quality work under pressure

Data-driven and analytical in mindset. You can look at any dataset and know the right areas to look into to source actionable insights & strategies, and you know how to explain data in a digestible way.

Ability to handle chaos, ambiguity, and complexity in a detailed and organized way

*Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

US Sword Benefits & Perks: *Eligibility: Full-time employees regularly working 25+ hours per week

Comprehensive health, dental and vision insurance*

Equity Shares*

Discretionary PTO Plan*

Parental leave*

401(k)

Flexible working hours

Remote-first Company

Internet Stipend for remote working

Paid Company Holidays

Free Digital Therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Portugal - Sword Benefits:

Health, dental and vision Insurance

Meal Allowance

Equity Shares

Portugal - Sword Perks:

Remote Work Allowance

Flexible working hours

Work from home

Unlimited Vacation

Snacks and Beverages

English Class

Unlimited access to Coursera Learning Platform

*US Applicants Only: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.*

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

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