Job Description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We’re looking for a Warehouse Management System Analyst  to join our Continuous Improvement team to help us build out the Warehouse Management processes within Korber WMS and systems for our Vault. 

You’ll report to the Continuous Improvement Manager and work from our Jersey City, NJ office. 

What You’ll Do:

• Provide first and second-line support to the WMS users, identifying, reporting, or resolving technical issues as they arise.
• Monitor the WMS system, identifying any errors, bugs, or issues that arise and working to resolve them in a timely manner.
• Work collaboratively with internal IT and external vendors to maintain and improve the WMS system, identifying potential enhancements or upgrades.
• Act as the first point of contact for all WMS-related queries, working with users to ensure that issues are resolved in a timely and efficient manner.
• Provide training and support to new WMS users, ensuring they are thoroughly familiar with the system's functionality.
• Develop and maintain system documentation, ensuring that any changes or updates are fully documented and communicated to relevant parties.
• Actively participate in the testing and implementing of new WMS system features and functionality, ensuring that any changes are thoroughly tested and communicated to stakeholders.
• Monitor the performance and availability of the WMS system, proactively identifying potential issues and working to mitigate any risks. 

Who You Are6: 

• 2+ years of proven experience in a technical support role, with a strong focus on Warehouse Management S systems
• Must have proven experience with WMS systems such as Korber \ High Jump, ideally gone through full implementation. 
• Understanding of warehouse management processes and concepts.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail

Hourly Range: 

The hourly range for this position is $25-$28. Entry level operations positions generally start at an hourly rate of $17. Actual compensation in this range will be based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision 
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 
• Vacation: All full-time employees are eligible for paid vacation 
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays 
• Employee Discounts: Employees receive discounts on select grading services for approved submissions 
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities