Job Description
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to optimize their performance through a deeper understanding of their bodies and daily lives. WHOOP Labs is the research arm of WHOOP. Our work focuses on conducting human trials to develop next-gen features and technology.
As the WHOOP Labs Research Operations Coordinator, you will work alongside the WHOOP Labs team to manage research operations and participant communication for a large study running in the lab. Your efforts will support the organization as we continue to push the envelope and lead the wearables industry.
This role is a four month contract.
RESPONSIBILITIES:Own participant recruitment and logistics for a high-touch longitudinal research effortIdentify demographic gaps in organic recruitment and execute outreach initiatives to recruit participants that meet target criteriaResearch and establish the logistical needs and incentives most compelling to target groups; design study variations that engage “difficult to recruit” populationsIterate as needed to fulfill sample criteria by enrolling cohorts on a rolling basis during the study windowLead participant communication for the study in collaboration with study stakeholdersAnswer incoming questions from study participants about the longitudinal studyIdentify common questions and update supporting documentation (e.g. FAQs) with new information when appropriateMonitor data submission and reach out to prompt participants with reminders if they are noncompliantSupport any needed troubleshooting or other participant issues during the study windowTrack success metrics for the project including sample composition, study completion/abandon rates, and experience feedbackEffectively communicate with stakeholders on project status QUALIFICATIONS:Strong writing skills with demonstrated ability to compose clear instructions and produce documentation with a range of tonesExperience related to technical troubleshooting, customer service or user/platform operationsExperience communicating with study participants in person, via email, and through SMSExperience managing personally identifiable information (PII)Strong attention to detail and able to stay organized in a fast-paced environmentBachelor's Degree or above in any relevant fieldThis role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.
Estimated Salary Range
Our AI-powered salary intelligence estimates this position’s salary to be between $45,000 - $65,000. The actual salary may vary based on factors such as experience, location, and market trends.
