Job Description

Who we are

We drive sales of Mindbody software and ClassPass inventory but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.  

About the right team member 

In this role, you are the face of ClassPass to our fitness and wellness partners. You already know how to manage client relationships and can confidently communicate the ClassPass value proposition, explain the usefulness of our tools and effectively troubleshoot partner issues. You advocate for our partners internally, escalating bugs and communicating pain points and feature requests through the appropriate channels. 

As an Account Associate, you will help studios all over the world succeed, working directly with studio owners and managers in our network to make sure they see incredible value in their partnership with us.  

The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to connect with partners and foster long-lasting relationships. This is a role for those who have an interest in working with small business owners and are looking to build a career in Account Management and Client Services. 

 

About the role

• Master the ClassPass product, internal systems, and offerings to ensure thorough and clear communication and enforcement of policies 
• Opportunity to leverage negotiation and persuasion skills to keep studios on the ClassPass platform, increase product adoption, and engage in custom negotiations 
• Work with and connect with a diverse partner base across all regional countries 
• Identify, escalate and troubleshoot operational inefficiencies to provide partners high quality service 
• Respond to a high volume of emails quickly and efficiently, within a best-in-class SLA 
• Act as surge support into areas/teams that require additional support as needed 
• Identify and troubleshoot integration and technical issues, communicating properly to all internal teams 

Skills & experience

• Good negotiation skills in managing both low and top tier ClassPass partners.  
• Developing strategic thinking skills in implementing and executing tactical project plans ensuring alignment with directions from their manager, and goals of their team. 
• Strong communication skills: comfortable using a broad range of communication styles across different audiences in diverse situations. Basic business acumen skills: able to articulate at a high level the value of the work that they do, not just to their own team but also to the broader business. 
• Able to manage processes and priorities to hit deadlines consistently 
• Proven experience in Account Management, with the ability to resolve a wide range of issues in creative ways is a plus 
• Exceptional English and German verbal and written communication skills are required, an additional European language (French or Spanish) is highly desirable
• 1-3 years professional experience 

 

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