VERSANT is seeking an Activations Manager to lead a team of Activation Specialists responsible for enabling and activating a suite of digital products and services. This role partners closely with Sales, Customer Experience, Product, Technology, Customer Success, Support, Creative, Sales Operations, and Account Management teams to deliver smooth implementations and strong customer outcomes.

Why This Role Matters: This leader will play a critical role in helping customers get started successfully, ensuring activation work is delivered on time, risks are proactively managed, and team members have the coaching, tools, and clarity they need to perform at a high level. The Activations Manager will help build scalable processes, strengthen cross-functional handoffs, and support a collaborative team culture focused on quality, accountability, and continuous improvement.

What You’ll Do

• Lead, coach, and develop a team of Activation Specialists, including hiring, onboarding, performance feedback, career development, and day-to-day support.
• Oversee daily activation workflows, ensuring tasks are clearly owned, timelines are met, quality standards are upheld, and teams have the resources needed to succeed.
• Lead activation projects from planning through completion, including managing milestones, coordinating logistics, supporting partner equipment needs, and resolving complex implementation issues.
• Serve as an escalation point for activation challenges, partnering with internal and external stakeholders to manage scope changes, mitigate risks, and deliver strategic solutions.
• Strengthen cross-functional collaboration with Sales, Customer Experience, Product, Technology, Customer Success, Support, Creative, Sales Operations, and Account Management to ensure smooth transitions from sale to activation to ongoing support.
• Create, refine, and document departmental processes, best practices, and performance reporting to improve consistency, scalability, and visibility with senior leadership.
• Perform additional responsibilities as needed to support business objectives.