POSITION SUMMARY

The Assistant Manager, Ticket Operations & Box Office will assist in managing all aspects of day-to-day operation in the Box Office at BMO Stadium to ensure the highest quality service is being provided. 

LAFC is currently operating on a hybrid work model with a minimum of 2 – 3 in-office days per week. Please note that this may vary by role, and your scheduled in-office days are up to the discretion of your supervisor. 

ESSENTIAL FUNCTIONS

• Manage the hiring, training, and scheduling of 20+ part-time Ticket Sellers to operate Box Office for event and non-event days. 
• Monitor staffing budget as it pertains to department budget, daily operation, and event agreements – i.e., number of staff and hours permitted to work based on agreement with show promoters. 
• Assist in preparing daily financial reconciliation and reporting of all Box Office sales, including audit and reconcile of large volume of cash and credit card transactions. 
• Assist in development and implementation of internal & external reporting based on promotions, sales, inventory, and balance due for all ticketed events at the Stadium. 
• Assist in managing internal and external ticket resolutions on event and non-event days. 
• Ensure timely processing of all internal ticket orders, including processing and printing (if necessary) all ticket sales and service requests. 
• Assist department managers with all LAFC and non-MLS ticketed event related reports and files. 
• Serve as back up to the Manager, Box Office & Ticket Operations, in their absence. 
• Serve as department liaison to Angel City FC, completing tasks as needed to ensure highest level of service. 
• Manage parking sales and parking pass fulfillment through the ticketing system. 
• Other tasks and duties as assigned by Supervisor/Management. 

QUALIFICATIONS

• Bachelor's Degree or equivalent experience in a Box Office/Ticket Operations department required. 
• Minimum of 1-3 years experience in a Box Office/ Ticket Operations environment in the Sports & Entertainment industry required. 
• Previous experience with a CRM database a plus. 
• Innate passion for customer service and providing an exceptional product to elevate the guest experience. 
• Must possess strong interpersonal and customer service skills with the ability to maintain a positive and professional demeanor at all times. 
• Detail-oriented, driven self-motivator with a strong work ethic to get the job done. 
• Ability to read, listen, and communicate effectively in English - both verbally and in writing.   
• Bilingual in Spanish a plus. 
• Ability to work productively in an unstructured environment with frequent interruptions. 
• Excellent organizational and time management skills. 
• Knowledge of ticketing software (especially Ticketmaster, Archtics, Host, and TM1), box office management, and technological trends is a plus. 
• Working knowledge of Microsoft Office Suite (Excel, Word, Power Point, One Note, and Outlook). 
• Flexible schedule with the ability to work nights, weekends, and holidays is required. 

SALARY RANGE 

At LAFC, we carefully consider a wide range of factors to determine a fair and equitable compensation package. The final offer amount will consider a wide range of factors that are considered in making compensation decisions including, but not limited to skill sets; relevant experience and training. Pursuant to state and local pay disclosure guidelines, the overall range for this role is $67,000 per year. 

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