Job Description

Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact on our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product — a consumer health engagement platform — integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position: Associate UX Researcher

Reporting to: Senior Director, UX Design & Research

Location: Chapel Hill, NC; Boston, MA (Newton Office)
Compensation: $70,000 - $80,000 depending on qualifications, plus bonus potential and benefits

Position Summary:

Our UX Team works hard to understand our users. We are dedicated to identifying and solving the right problems—while connecting people with the guidance, experiences, and motivation they need to improve their health and wellness. 

As part of the product design team at Well, you’ll have the opportunity to refine, improve, and expand upon the mobile app experience we deliver to members every day. We are looking for a thoughtful and dedicated UX Researcher who can help our UX/UI Designer and Product Managers to observe and learn from users. In this role, you’ll be asked to plan, coordinate and facilitate testing —while also delivering insights and actionable feedback to your collaborators. 

Key Responsibilities:

• Plan and execute a variety of research methods including usability tests, user interviews, concept testing, and surveys.
• Collaborate with cross-functional partners to define research questions and prioritize study goals.
• Analyze and synthesize data into compelling insights, recommendations, and narratives.
• Share findings in formats that are actionable, engaging, and aligned with product timelines.
• Contribute to and maintain user archetypes, journey maps, and insight repositories.
• Advocate for the user throughout the product development lifecycle.
• Support team workshops, ideation sessions, and collaborative research activities.
• Maintain our research processes and tooling.

Preferred Qualifications:

• Bachelor's degree with relevant research focus, such as User Experience, Human-centered design, or Human Factors in information systems
• Ideal candidates will have at least 1-3 years experience 
• Experience working with both responsive web and mobile applications
• Passionate about healthcare and personal health
• Portfolio of relevant examples and/or demonstrable research skills
• Excellent oral, written, interpersonal communication skills
• Works with an owner's mentality

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. We embrace diversity and are committed to building an inclusive team.

Well is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.  We seek diversity and encourage individuals from underrepresented groups to apply.