Job Description

Company: The mission of Well (https://www.well.co/) is to transform healthcare through our unique impact on our members' health and happiness. We do this through our differentiated consumer experience and world-class data and analytics engine that drive engagement and behavior change. Our product — a consumer health engagement platform — integrates concierge services, behavioral health, telemedicine, care management and wellness services to drive sustained engagement, lower costs and improve the health of members. In addition to our product, we know our team makes us unique. We’re a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees.  We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.

Position Title: Technical Project Manager (2)

Reporting to: Senior Director, Delivery & Project Management

Location: Chapel Hill, NC; Newton, MA or Minneapolis, MN;

Compensation: $135,000-$145,000 (Technical Project Manager 2), depending on qualifications, plus bonus potential and benefits

Position Summary:  

Well is seeking a seasoned Technical Project Manager (Scrum Master/RTE preferred) to drive the successful delivery of critical business and technology solutions. This role will guide Agile teams, foster best practices, and ensure clear vision and efficient execution across cross-functional collaborations.

Key Responsibilities:

• Foster a collaborative and transparent environment, driving alignment and execution while working closely with Product Managers and Technology teams.
• Coach and mentor Scrum Masters and Agile team members  on best practices and values to delight customers and foster a culture of continuous improvement.
• Proactively identify, mitigate and escalate program-level risks,  challenging team dynamics and conflicts, as well as resource constraints to improve team velocity.
• Facilitate Agile ceremonies, including sprint planning, daily scrums, retrospectives, and sprint reviews.
• Ensure transparency into the team's work by establishing and maintaining clear communication channels with stakeholders at various levels, providing regular and insightful progress updates.
• Act as a buffer between the team and any distracting influences, ensuring the team remains focused on sprints and objectives.
• Promote continuous improvement, helping the team adapt and evolve within the Engineering journey.
• Develop a deep understanding of Well’s systems and business, including attention to best practices and new trends.
• Ensure adherence to company data and security policies, including HIPAA guidelines.
• QA Engineering work when necessary to push functionality forward
• Develop into a system and platform SME

Preferred Qualifications:

• 8+ years of progressive experience in an Agile delivery environment, with a proven track record of successfully managing complex, cross-functional projects.
• Certified Scrum Master (CSM) or similar certification.
• Expert-level knowledge of Scrum theory, rules, and practices.
• Experience with program-level Agile frameworks (e.g., SAFe) is an advantage.
• Proven history of consistently delivering complex projects on time
• Exceptional leadership, communication and interpersonal skills, with a proven ability to influence and motivate diverse teams and stakeholders at all levels.
• Comprehensive understanding of various software development life cycle models and their application in different contexts.
• Proficiency in Jira tools and Agile software incremental deployments, with experience in utilizing data and reporting features to drive insights.
• Proven ability to effectively manage and prioritize multiple high-priority tasks and initiatives in a dynamic and fast-paced environment.
• Experience working in a healthcare or healthtech domain is strongly preferred.

Additional Job Information

Well is on a mission to redefine the healthcare experience. This is an opportunity to re-shape healthcare for America. We are developing solutions to improve the quality and affordability of healthcare.  We welcome team members who are passionate about that mission. 

We embrace diversity and are committed to building an inclusive team. All qualified applicants will be eagerly considered for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.