Job Description

Hello and Kia Ora!

Start your game... 
At Entain Australia and New Zealand, as the customer is at the centre of everything we do. We're on the lookout for talented Client Service Officers to join our Client Services team to deliver high-quality service to our large customer base via email, live chat and phone.

To be successful in this role you will be obsessed with giving customers an exceptional experience by building a genuine connection, great attention to detail, and the ability to work in a fast-paced environment. We are a hard-working team who come together to work towards a common goal and if you have sound knowledge or passion for Sport and Racing, this is a great advantage!*

We have multiple casual and full-time positions available coming into an exciting period of growth.

*No knowledge or experience in sports/race wagering is required, as successful candidates will receive full training.

Where and how you can work
This role is located in Brisbane, Australia, (HQ). At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, ensuring work-life balance and individual preferences.

We are looking for a candidate who has the flexibility to work across Fridays, Saturdays, and Sundays. We operate on a 24-hr basis and shift opportunities are available across an entire rotation.

Your day-to-day:

• Responding to high-volume inbound customer requests via the telephone or email.
• Performing customer verification and managing customer accounts & databases where you will accurately record customer interactions and transactions.
• Assist in the identification of fraudulent user accounts, financial patterns and trends.
• Preserve Entain’s high standard of Responsible Gambling practices.

What you'll bring...

• Demonstrate exceptional customer service skills with a focus on delivering a positive and personalized experience.
• Strong communication skills, both written and verbal, to effectively respond to customer inquiries via email, live chat, and phone.
• Detail-oriented with the ability to ensure accurate placement of bet requests within specified timelines.
• Ability to thrive in a fast-paced environment, demonstrating adaptability and resilience.
• Willingness to undergo 4 weeks of full training, even if no prior experience in sports/race wagering.
• Ability to collaborate effectively within a team and contribute to a positive work culture.
• Proficiency in using relevant tools and technology for customer support.

Entain Lifestyle

• Embrace your need for a work-life balance through our 6 weeks of Annual Leave.

• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidized gym memberships and other paid-for services.
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of.
• Celebrate the joy of starting a family with 12 weeks of paid parental leave.
• A wealth of learning and development opportunities, empowering you to broaden your expertise and professional growth.
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events.

The Recruitment Experience:

Your Recruitment experience involves three stages:

1. Application - simple online form where you can upload your resume and tell us why you would be a great fit for our Client Services Team.
2. Initial Phone Interview - a call from our Talent Manager where we will briefly discuss the role requirements, your application, and why you would like to be an Entainer.
3. Assessment Centre - Group Interview where we test your skills through a variety of activities. The Assessment Centre is the final stage of the recruitment process and you will be contacted within 24-48 hours of your completion.

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

If you are interested in applying for a Client Services role, please hit apply now.