23 December 2024

Safety & Security

Fixed Term - Full Time

Reporting organizationally to the Senior Manager, Accreditation Documentation & Training Operations, the Coordinator, Accreditation Administration & Software Tools will be a key member key member of the FIFA26 Accreditation team, work in a very diverse Accreditation department and in close collaboration with the FIFA Zurich Accreditation department responsible for delivering the FIFA Club World Cup 2025™ and FIFA World Cup 2026™ Accreditation operations.

Work across multiple Accreditation Department workstreams to assist staff on technology-related tasks and projects on an as-needed basis, prioritizing tasks aligned with the urgency of the specific deliverables and associated deadlines.

Support the department in developing general accreditation information and documentation for various audiences including, but not limited to, management, tournament time staff, volunteers, and external stakeholders.

Technical writing, editing, graphic design (where necessary), and publishing, assisting in the development of accreditation conceptual documents, policies and procedures, and instructional manuals/guidelines.

Assist with the development and delivery of accreditation training materials across different media – presentations, instructional videos, train-the-trainer sessions etc.

Support the department in communicating with internal and external client groups and individuals on accreditation system processes and device training sessions for core users.

Candidate must be comfortable with extended working hours, particularly during the lead up to, and during the FIFA Club World Cup 2025™ and FIFA World Cup 2026™ tournament time periods.

In addition, candidate must be comfortable with the possibility of temporary relocation to a host city to support tournament headquarter operations.

Support the centralised issue resolution processes for the Accreditation client groups across all countries during tournament time or during operational periods for any ancillary events.

Assist with the background check process for the FIFA World Cup 2026™ and any ancillary events where such process is in operation, as needed.

Assist with central operations duties, as needed.

Support all Accreditation Department workstreams to execute smooth operations.

Bachelor’s degree or equivalent.

If experience is compensating, lower degree is welcome to apply.

Effective interpersonal communication skills.

Absolute high-level attention to detail.

Strong problem solving and analytical skills.

Preferred one or more years of experience in event accreditation.

Experience working with a variety of business software and graphic design tools e.g. Photoshop, Canva, Adobe Illustrator, Miro, Asana, and other relevant tools.

Experience working with e-learning or learning management systems (LMS) is an asset.

Video editing and production experience is an asset.

Technical writing and editing experience.

Experience handling high volumes of sensitive data and working in/managing databases; familiarity with accreditation systems is an asset.

High level of comfort in teaching others to utilize software tools and educating others on processes.

Experience in working across different time zones to achieve project timelines.

Experience in and being comfortable with working in a multi-lingual and multi-cultural team as well as communicating within a multi-cultural organization.

Fluent in English (reading, writing, speaking).

Spanish and/or French proficiency is an asset.

High level of proficiency and ability to execute in MS Office/365 (Excel, Word, PowerPoint).

Experience in drafting/design software (Canva, Photoshop, Adobe Illustrator, AutoCAD,.etc.), planning software (Monday.com, etc.), and online collaboration tools.

Hands-on experience and comfort with various database technologies.

Familiarity in event management applications, particular experience working with Event Accreditation Systems is an asset.