ABOUT FANDUEL

FanDuel Group (“FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media.

FanDuel has a presence across all 50 states with approximately 17 million customers and 28 retail locations. FanDuel is based in New York with offices in New Jersey, Georgia, California, Oregon, Canada and Scotland.

Its networks FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct-to-consumer over-the-top platforms.

FanDuel is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100 index of the London Stock Exchange.

THE ROSTER

At FanDuel, we give fans a new and innovative way to interact with their favorite games, sports and teams. We’re dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does “winning” look like at FanDuel? It’s recognition for your hard-earned results, a culture that brings out your best work—and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From creatives professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of “We Are One Team” runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful.

THE POSITION
Our roster has an opening with your name on it

The FanDuel team is looking for a highly motivated Operations Specialist to provide 24/7 service to our Customer Operations department. You will play a key role ensuring the department is operating at maximum efficiency while providing support across multiple areas of the business (Sportsbook, Daily Fantasy, Casino, Racing). The Operations Specialist will also work closely with the Operations Analysts to create, implement and communicate departmental initiatives to drive the highest levels of customer support.

THE GAME PLAN
Everyone on our team has a part to play

• Provide assistance to front line staff with questions, issues, and escalations in real time utilizing internal communication tools
• Host VO (Virtual Office) sessions to assist the department leveraging product and process expertise  
• Monitor product specific Slack channels and coordinate any communications needed
• Identify opportunities and knowledge gaps at an agent and documentation level
• Monitor for critical site issues and escalate to the proper resources to ensure a speedy resolution
• Process escalated cases internally with highest level professionalism and a strong focus on the overall user experience
• Complete product specific tasks as required
• Supports the business during all operating hours (24/7-365) 

THE STATS
What we're looking for in our next teammate

• Minimum of 2 years’ of experience in a customer facing role
• Must have minimum of 9 months experience working in a Tier 3 role
• Associates or Bachelor’s degree preferred
• Licensure: Must have obtained any applicable licensing as mandated by various state racing and gaming regulatory bodies
• Excellent communication skills with an emphasis on writing skills
• Availability to work flexible hours that include nights and weekends
• A quick and creative problem-solving mind
• Ability to actively listen to what others have to say and restate information to ensure understanding
• Highly proficient with FanDuel applications
• Multi-task abilities with a focus on quality of work

PLAYER BENEFITS
We treat our team right

From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Be well, save well and live well - with FanDuel Total Rewards your benefits are one highlight reel after another 

FanDuel is an equal opportunities employer and we believe, as one of our principal states, “We Are One Team!”  We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.  We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance.  Having a diverse and inclusive workforce is a core value that we believe makes FanDuel stronger and more competitive as One Team!

#LI-Hybrid

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