Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning. As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth. Our innovative response to our nation’s call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…

• Make an Impact: Work with a team that is increasing equitable access of quality health care experiences for students and their families
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference

Check us out at Hazel Health Careers. 

The Role: Customer Success Manager

Location: Remote

About this role:

We are looking for dynamic, empathetic, and action-oriented individuals to join our exciting Customer Success team.

As a Customer Success Manager, your primary responsibility will be to manage the relationship with Hazel schools. You will work closely with the Account Management and Operations teams to establish an infrastructure for school support. As a Customer Success Manager, you will have hands-on experience working with our school stakeholders (principals, APs, department heads, school counselors, school nurses, etc.), at the forefront of ensuring access to quality healthcare for all students. 

What You’ll Do: 

• Hazel as Part of the Community’s Fabric: Develop strong relationships with school partners, their healthcare needs, and their communities.
• Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement.
• Attend and facilitate strategic district-wide, school-specific, and community events.
• Ensure a high level of partner satisfaction.
• Hazel Cares for More Students: Play an active role in achieving our mission to increase access to care
• Must reside within the geographic region for the primary portfolio.
• Must be willing to travel on occasion to other regions as-needed.
• Must be willing to be onsite with school partners multiple days a month, as needed.
• Multi-night and/or air travel may be required.
• Additional duties as assigned

What Excites Us:

• Passion for our mission
• Bachelor's degree or above from an accredited institution
• Experience in customer relations roles, preferably with account management responsibilities
• Experience in the education K12 industry is a plus
• Former educators or school nurses are welcome to apply!
• Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus
• Experience working with children in diverse socio-economic environments is strongly desired.
• Demonstrate cultural empathy for the diverse subgroups of students and families we serve in the school district. 
• Strong verbal and written communication skills, and demonstrated ability to understand and convey information clearly.
• Demonstrated ability to follow through on commitments and scheduled events.
• Open to feedback and personal development.
• Able to exercise kindness, humility, tact, courtesy, and diplomacy when dealing with individuals at any level.
• Able to maintain confidentiality, exercise discretion, and professionally represent Hazel
• Ability to work as a team player and adapt to change effectively.
• Understand the role of serving the school district and the student/community population.
• Able to work independently and work proactively to address customer needs.
• Experience with Gainsight a plus 

  Total compensation for this role is market competitive, with a base salary range of $70,000 to $100,000, 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks. Peruse our benefits at Hazel Health Benefits.

  Our Hiring Process:

  At Hazel, we value your time and aim to run a hiring process that takes no more than 4 weeks, involving interview activities customized for each role and requisite skill set. We understand that interviewing for a new job can be a big change and the Hazel Recruitment Team is excited to guide you through this process.

  We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

  We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws. Learn more about working with us at Hazel Health Life.