Read by 23 job seekers.

Sliema, Malta

Join us as a Dutch Customer Service Agent at JACKS.NL, where you'll serve as the vital connection between our online casino and Dutch players, guaranteeing exceptional experiences. If you're passionate about customer service, curious about the iGaming sector, and keen to learn, this role could be an ideal match for you. Don't worry if you lack iGaming experience - we offer thorough training!

Responsibilities:

Provide customer support via chat, phone, and email in Dutch.
Resolve disputes and escalate issues. Collaborate with various departments and stakeholders to provide first class player experience
Assist players with technical troubleshooting
Educate players on game rules and features.
Stay informed and provide feedback. Keep up-to-date with the latest products, promotions, and regulatory changes in the online gambling industry.

Requirements

Native-level fluency in Dutch and English is essential.
Able to work on shift basis across weekdays and weekends
Demonstrate exceptional written and verbal communication skills.
Prioritize player satisfaction, showing professionalism and empathy.
Thrive as a flexible multitasker, adapting swiftly to a fast-paced environment and work as part of a great team

Benefits

Salary €28,000 + Night shift supplement
Pension (5%) of your annual gross salary.
€1,000 Employee Benefits
5 Sessions Employee Wellness Therapy
An introduction in or broadening of your knowledge into the Dutch iGaming industry.
Various Training included (Casino, Sportsbook, AML & RGL etc.)
Friday Drinks & Lunch at the Office with the team
Hybrid - Up to 2 days from home per week after 6-month probation.
Remote Work, Employees can work remotely for a total of 1 month a year
Birthday Leave, Employees get an extra day off on us!
Free Car/Motor Bike Parking
Relocation package available

Estimated Salary range:

Our salary intelligence, powered by our AI algorithms, has calculated an estimated range for this position between $23,000 - $28,000 . Please note that the actual salary for this position may vary, as it is dependent on various factors including but not limited to experience, location, and market dynamics.

Apply for this job

See more jobs at Joi Gaming