Job Description

Join us as a Dutch Customer Service Agent at JACKS.NL, where you'll serve as the vital connection between our online casino and Dutch players, guaranteeing exceptional experiences. If you're passionate about customer service, curious about the iGaming sector, and keen to learn, this role could be an ideal match for you. Don't worry if you lack iGaming experience - we offer thorough training!

Responsibilities:

• Provide customer support via chat, phone, and email in Dutch.
• Resolve disputes and escalate issues. Collaborate with various departments and stakeholders to provide first class player experience
• Assist players with technical troubleshooting
• Educate players on game rules and features.
• Stay informed and provide feedback. Keep up-to-date with the latest products, promotions, and regulatory changes in the online gambling industry.

Requirements

• Native-level fluency in Dutch and English is essential.
• Able to work on shift basis across weekdays and weekends
• Demonstrate exceptional written and verbal communication skills.
• Prioritize player satisfaction, showing professionalism and empathy.
• Thrive as a flexible multitasker, adapting swiftly to a fast-paced environment and work as part of a great team

Benefits

• Salary €28,000 + Night shift supplement
• Pension (5%) of your annual gross salary.
• €1,000 Employee Benefits
• 5 Sessions Employee Wellness Therapy
• An introduction in or broadening of your knowledge into the Dutch iGaming industry.
• Various Training included (Casino, Sportsbook, AML & RGL etc.)
• Friday Drinks & Lunch at the Office with the team
• Hybrid - Up to 2 days from home per week after 6-month probation.
• Remote Work, Employees can work remotely for a total of 1 month a year
• Birthday Leave, Employees get an extra day off on us!
• Free Car/Motor Bike Parking
• Relocation package available